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Lead Investigator Quality and Incident Management

  • Full Time Permanent
  • Sunshine VIC

About the Organisation:

Baptcare is a purpose driven and faith-based organisation working across Victoria, Tasmania and South Australia providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum. Baptcare is committed to child safety.

Flexible Work Model:

Baptcare FACS highly values the work life balance of all staff and working flexibility is deeply embedded into our culture. We offer flexibility of where you work, balanced with deliverables required for the role and Baptcare's duty of care, as well as maintaining the relationship between you and your team. The position offers a flexible work model that encompasses the opportunity to work with clients in the community, work from home and from Baptcare Hubs.

About the Role:

The Lead Investigator Quality & Incident Management role will undertake CIMS and CCYP investigations and case reviews in line with relevant legislative standards. This work will be completed within legislated time limits and budget constraints, in order to deliver business outcomes that ensure strategic imperatives are met. This role reports to the Operations Manager FACS Victoria

Skills and Experience:

Essential: Tertiary Qualifications in Social Sciences, Legal, Social Work, Psychology or other relevant Human Services qualification and/or experience and relevant qualification in investigations or similar.

Desirable: Relevant post-graduate qualifications, Certificate IV in Government Investigations or similar.


  • Ensure internal investigations and reviews are conducted in line with the requirements of the DHHS Client incident Management Scheme (CIMS) framework and the Victorian Reportable Conduct Scheme.
  • Review current practices and programs to conduct gap analysis and develop recommendations. Following an investigation, prepare comprehensive reports and recommendations, feedback, conclusions based on relevant policies and guidelines.
  • Monitor, investigate and assess to ensure risk management and monitoring obligations are fully met.
  • Promote and support practices that contribute to supporting and developing a culture of child safety throughout the organisation.

How to Apply:

Please click 'Apply Now' on our vacancies page to apply for this position and to view the Role Statement. As part of your application, please address the key selection criteria and submit this along with your CV.

Only shortlisted candidates will be contacted.

Applicants must have the right to work in Australia.

Making an appointment to this position is subject to a satisfactory National Police Clearance, Working with Children's Check, a current Influenza Vaccination and a current Driver's License.

Please forward queries to: Jane Williams at J_williams@baptcare.org.au, using the subject line: Lead Investigator Quality and Incident Management enquiry via EthicalJobs. Baptcare subscribes to a mobile and flexible work environment.

If you require support with the application process, please contact pcservices@baptcare.org.au.

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role and supporting diversity.

Baptcare acknowledges Aboriginal and Torres Strait Islanders as the traditional owners and custodians of country throughout Australia. We commit to supporting their right to self-determination and supporting unity between First Australians and new settlers.

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