• Full-time – 12-month Contract
• Brunswick, VIC 
• Join a growing and progressive not for profit with great salary packaging benefits
• Be part of a strong and innovative team
• Competitive salary at SCHADS Award Level 5

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness​. ​

About the Role

Baptcare’s Sanctuary services aim to provide safety, opportunity and a fair go for people seeking asylum. The Sanctuary Caseworker achieves this by providing client-centred casework services to people seeking asylum who reside in Baptcare rooming houses and housing in the community. Adult clients are supported to improve their wellbeing, independence and social participation.

The Sanctuary Caseworker is responsible for supervising and supporting volunteers who assist the caseworker to deliver support and increase resident independence. The role provides assessment, support, and referral to clients, focusing on the major functional areas of the person’s life including legal, material wellbeing, physical and mental health, independence, and spiritual wellbeing. Working frequently with people affected by trauma, there is a strong emphasis on creating trust, promoting safety, and encouraging participation.

Responsibilities will include:

• Client outcomes: Commitment to the delivery of evidence-based, trauma-informed best practice services to asylum-seekers with complex needs, to promote their stability and capacity to secure independent housing.
• Risk management:  Risk assessment and harm minimisation intervention strategies are implemented for all clients, with particular emphasis on mental health. 
• Occupancy and through put:  Effective assistance is provided to clients who secure a substantive visa or employment income, to exit the program and transition into other housing. 
• Sustainable service delivery: Compliance with budgets, procedures and protocols to meet best practice and compliance with legislation, Baptcare quality systems, and contractual requirements. 
• Strategic Partnership: Maintain and encourage positive working relationships with key stakeholders including other services.
• Team development: Participate, assist and support the immediate and broader team to implement evidence-informed practice and ensure exceptional client-centred service and outcomes-based support to clients.
• Work health and safety leadership and personal commitment to working with all Baptcare stakeholders to achieve a safe workplace

About You

You are passionate about continuing to grow your career in the Housing and Homelessness space. Solutions focused and up for making a difference, you align your approach to achieve organisational and divisional goals. You are a true business partner that instils trust in your stakeholders by demonstrating integrity and accountability.

Working as part of a close-knit team, you collaborate with and support others, demonstrating respect in your day-to-day actions.

You will ideally bring the following:

• Tertiary Qualifications in Social Work, Psychology or other relevant Human Services qualification and/or experience
• Demonstrated experience delivering case management services with adults with complex needs, including trauma impacts, mental health issues or other significant disadvantage.
• Ability to work autonomously, with excellent skills in organisation and time management. 
• Confident communication skills, in written and verbal English, highly impactful influencing, negotiation, persuasion and problem-solving skills. 
• Ability to work sensitively in a culturally and linguistically diverse environment with vulnerable and disadvantaged clients. 
• Demonstrated level of self-awareness and resilience and the ability to manage multiple demands, and to respond effectively in crisis situations.

For You

Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders. 

Further, the successful candidate will:

• Receive a competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
• Have access to confidential counselling and support services.
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

How to Apply

Click 'Apply Now' to submit your application. 

We may commence the interview process prior to the closing date so applicants are encouraged to submit their application as soon as possible.  We reserve the right to cease accepting applications at any time.

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.
• Must have a Working With Children Check.

If you require support with the application process, please contact Eman Elhessny on [email protected] using the subject line: Sanctuary Caseworker – Rooming Houses enquiry via EthicalJobs.

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.

A position description is attached.