• Position Classification: AO4BI $74,366 - $84,797
• Location: Desert Peoples Centre Campus, Alice Springs
• Reporting to: Manager, Student & Residential Services

Licenses

• Applicants must have an Ochre Card and a current Police Check and/or the ability to obtain these prior to commencement.
• Current NT "LR" Class driver’s license, or the ability to obtain and maintain one.
• Current First Aid Certificate, or ability to obtain and maintain one.

How to apply

To submit your application please click 'Apply Now' by the closing date.

• All applications must include a completed application lodgement form
• Each selection criteria must be individually addressed
• Current CV/resume to be included

Tenure

Permanent Full Time

Purpose of the Position

The Student Experience Officer is the primary customer interface between the Institute and prospective and current students on the Desert Peoples Centre Campus, Alice Springs in Central Australia. This position will assist in the day-to-day operations of the Student Experience Division to enhance the students experience in Central Australia.

Duties

• Be the focal point for student related enquiries in Central Australia regarding information and processes related to all Student Experience work areas such as Student Administration, Travel Services, Student and Residential Services and Library & Information Services.
• Liaise with, and direct enquiries to, appropriate staff members, divisions of the Institute or external stakeholders to address and resolve customer enquiries.
• Assist with Orientations for VET and Higher Education & Research students and candidates, Institute staff and prospective clients.
• Assist with effective and efficient pastoral support for students including social & emotional wellbeing and cultural support.
• Assist in the organisation of, or undertake, the transporting of students, to and from, residential accommodation to the campus and/or pastoral support activities, as required.
• Assist in the promotion and understanding of the Indigenous Tutorial Assistance Scheme (ITAS) to staff and students to ensure that appropriate tutorial support is provided to students, as required.
• Assist with effective and efficient electronic communications, relating to incidents in residential accommodation, to relevant internal and external stakeholders.
• Ability to deal with multiple and conflicting deadlines.
• Undertake other duties within the range of skills associated with this classification as directed by the line manager.

Key Selection Criteria

• Certificate III or higher in a relevant discipline and/or working towards completion of, or relevant experience in a similar role.
• Demonstrated ability to work effectively in culturally diverse teams within the social, political, and cultural environments of Aboriginal and Torres Strait Islander families, communities, and organisations.
• Highly effective interpersonal skills including proficient and oral communication which can be adapted to meet the needs of people from all educational levels.
• Demonstrated capability in the understanding and interpretation of procedures that relate to Commonwealth/State legislation.
• Demonstrated capability in participating in a diverse team to obtain outcomes of success.
• Ability to demonstrate meeting multiple and conflicting deadlines,
• Understanding of Work, Health and Safety, Equity and Anti-discrimination principles and practices, and ability to comply with Institute WHS Policies and Procedures.

For further information regarding this position please contact [email protected] using the subject line: Student Experience Officer - Alice Springs enquiry via EthicalJobs or Sariana Perry on 08 8939 7475.