The Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health professions. 

This is a full time, opportunity that is based in either Melbourne or Sydney working a hybrid (2 office days) arrangement. 

The National Director - IT Service Management and Operations plays a pivotal role in ensuring the delivery of reliable, seamless, and transparent IT services that foster trust among stakeholders. Acting as the primary escalation point for critical issues and decisions, the National Director is responsible for developing and implementing a transformative strategy for the Service Management and Operations function. This includes creating a strategic plan aligned with the broader objectives of Ahpra and its directorate, as well as establishing a robust governance framework. The role emphasises building collaborative relationships both internally and externally, particularly with key vendors, to support strategic priorities. Additionally, the National Director will enhance the professionalism of IT Service Management capabilities, oversee service delivery through quality assurance and performance metrics, and manage operational costs within an approved budget. Ultimately, this position is crucial in driving the maturity of IT services and aligning them with the organization’s goals. 

About you 

You will be strategic leader with the ability to inspire, motivate teams and a positive culture. You will have excellent communication skills that are customer centred and allow to foster collaboration, and trust among diverse stakeholders. A proactive problem solver, you will demonstrate strong analytical abilities to identify risks and develop effective mitigation strategies.  You will be a visionary leader dedicated to enhancing IT service management and operations within the organisation. 

You can read more in the role description attached  National Director - IT Service Management and Operations October 2024.pdf

Key Accountabilities 

• Develop and implement a transformative strategy for IT Service Management and Operations, ensuring alignment with Ahpra's overarching goals. 
• Create and deliver a robust governance framework for IT service delivery, incorporating quality assurance practices and performance metrics. 
• Foster strong collaborative relationships with internal teams and external vendors to support strategic priorities and enhance service delivery 
• Proactively identify key risks and develop effective mitigation strategies to ensure operational resilience and reliability. 
• Oversee operational costs against an approved budget, maximizing team productivity and ensuring efficient day-to-day service delivery. 

What we offer: 

• Work/life balance with the flexibility to work both in the office (40%) and at home (60%)– the best of both worlds 
• A friendly and supportive working culture 
• Discounted health insurance with Medibank Private 
• Sophisticated open plan work spaces in a central location 
• Some interstate travel will be required 

 To apply: 

• Click ‘Apply for this job’ to submit your application. Email applications will not be accepted. 
• Your application must include a cover letter, current resume and maximum 2 page document addressing the ‘Experience’ section of the Role Description 
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process 
• Offer of employment will be subject to successful background (pre-employment screening) and Criminal History checks. 
• For any queries or a confidential discussion regarding this position, please contact Recruitment team via email at [email protected]   using the subject line: National Director - IT Service Management and Operations - Melbourne / Sydney enquiry via EthicalJobs.

Ahpra requires all employees to comply with Ahpra policies, including the  Flexible working policy. 

Ahpra is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply, Ahpra is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people as well as those who may experience diversity or disability related barriers in securing during this time, the employment.  If you have any support or access requirements, we encourage you to advise us at time of application. 

Ahpra acknowledges the Traditional Owners of Country throughout Australia and their continued connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and Elders past, present and emerging. 

Please note: Ahpra does not accept any unsolicited resume referrals from agencies. Please do not submit any profiles or resumes. Should we require additional assistance, we will contact our preferred partners.