The Australian Health Practitioner Regulation Agency (Ahpra) is the national agency responsible for administering the National Registration and Accreditation Scheme (National Scheme) in partnership with 15 National Boards for the regulated health professions. 

This is a full-time permanent opportunity, this position can be located in any Ahpra location with a preference to Melbourne, working 5 days in the office.

Reporting to the Manager – IT Service Management and Partnership, the IT Service Desk Team Lead will oversee the daily operations of the Service Desk ensuring effective incident and service request resolution. 

You will provide Level 1 service desk support as required and also manage the teams workflow, maintain the configuration management database and act as an escalation point for complex issues. 

This role drives continuous improvement, developing the teams capabilities and ensuring timely, high quality support for all IT services and requires technical skills as well as strong communication and problem solving skills

About you

You will be a clear, customer centric communicator who has the ability to connect with all levels of stakeholders. You will be a problem solver able to troubleshoot complex issues, alongside the ability to handle escalations calmly and professionally. 

You will lead a team of up to 10 that are geographically dispersed, we work in a collaborative environment, you will foster connections that is encouraging, mentoring and aligned to the Ahpra values.

Please review the attached position description: RD - Service Desk Team Lead.pdf

What we offer:

• A friendly and supportive working culture with an active social club
• Discounted health insurance with Medibank Private
• Great work / life balance
• Sophisticated open plan workspaces in a 5-star rated building in a central location
• Attractive salary of $113,718 annum plus Superannuation

To apply: 

• Click ‘Apply Now’ to submit your application. Email applications will not be accepted. 
• Your application must include a cover letter, current resume and maximum 2 page document addressing the ‘Experience’ section of the Role Description 
• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process 
• Offer of employment will be subject to successful background (pre-employment screening) and Criminal History checks. 
• For any queries or a confidential discussion regarding this position, please contact Recruitment team via email at [email protected]  using the subject line: Service Desk Team Lead enquiry via EthicalJobs

Ahpra requires all employees to comply with Ahpra policies, including the Flexible working policy. 

We will be shortlisting throughout the advertising period and should we identify suitable applicants, we may cease advertising early. 

Offer of employment is subject to successful background (pre-employment screening) and Criminal History checks. 

Ahpra is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.  If you have any support or access requirements, we encourage you to advise us at time of application. 

With respect, no agencies please.

Please note: Ahpra does not accept any unsolicited resume referrals from agencies. Please do not submit any profiles or resumes. Should we require additional assistance, we will contact our preferred partners.