Join an Aboriginal Community Controlled Organisation helping empower generations belonging to strong Families, Culture and Community; Full time, 12-month fixed term maternity cover opportunity in our Bendigo North location; Access to salary packaging; A friendly, welcoming workplace.

Who we are;

The Bendigo & District Aboriginal Cooperative (BDAC) is an ACCO (Aboriginal Community Controlled Organisation) registered as a member under the umbrella of VACCHO (Victorian Aboriginal Community Controlled Health Organisation) and represented nationally through NACCHO (National Aboriginal Community Controlled Health Organisation).

BDAC provides a range of specialist services for clients based primarily in the Dja Dja Wurrung including Health and Wellbeing services, Family and Community Services and Corporate services.

Position Objective;

The Receptionist role reports directly to the Administration Team Leader and is responsible for providing exceptional customer service to external clients and stakeholders, and efficient administrative support to BDAC teams.

BDAC Receptionists are primarily responsible for triaging and managing incoming enquiries from clients, stakeholders and the public. This role will also greet clients for appointments and manage on-site enquiries at the reception desk.

This position will provide a high level of customer service to internal and external clients.

What benefits we are offering;

• Aboriginal Community Controlled Health Services Award 2010
• $24.33 per hour
• Fixed Term for 12 months Maternity Leave
• Access to Salary Packaging
• 10.0% Superannuation
• Onsite Parking

Some of the Key Responsibilities;

• Manage incoming calls for the family and community services and Corporate teams.
• Triage and transfer calls to the appropriate team or worker and take messages when staff are not available.
• Greet clients and stakeholders attending onsite for appointments.
• Maintain the Meeting Room Bookings database through accurate data input
• Ensure Reception area and meeting rooms are clean and tidy
• Stock promotional materials and information for Community in waiting area.
• Work alongside Administration Team Leader to ensure all operating supplies are maintained including stationery, uniform orders, kitchen supplies, essential cards and broader office supplies
• Maintain the central mailing list and assist with organisational mail outs
• Liaise with the other BDAC program areas to ensure the best possible outcomes for clients and community.
• Maintain a broad and current knowledge of BDAC’s programs and future work

Key Selection Criteria

• Excellent communication and interpersonal skills
• Demonstrated experience in reception and administration procedures
• Ability to effectively and efficiently plan and organise own workload
• An ability to manage stressful situations
• Ability to work independently and in a team
• Demonstrated willingness to adapt to different situations and tasks on a day-to-day basis
• Well-developed skills and knowledge of Microsoft office suite, in particular; Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer
• Understanding and knowledge of Aboriginal culture
• Preferred / Desired Education, Training and/or Competencies
  • Certificate III in Office Administration or equivalent (highly regarded)
  • Previous experience in reception (preferred)
  • Knowledge of Aboriginal Cultural and Historical Issues
  • Experience with communicating to local Aboriginal communities highly regarded
  • Experience in the use of MS Office

Should an applicant be the preferred candidate, background checks (Police check, reference check and Working with Children's Check) will be completed prior to the candidate’s employment being confirmed.

For more information about this position refer to the position description or contact our human resources team on (03) 5442 4947 or [email protected], using the subject line: General Receptionist - Bendigo enquiry via EthicalJobs.

Aboriginal and/or Torres Strait Islander applicants are strongly encouraged to apply.