• Become a part of a team that is devoted to making the world a healthier place
• Spread awareness of Mental Health training programs Black Dog Institute has to offer
• Contract position, 4 days per week

About the Institute:

The Black Dog Institute is a Medical Research Institute and a global leader in translational mental health research. We harness the latest technology and other tools to quickly turn our world-class research findings into clinical services, education and e-health products that improve the lives of people with mental illness and the wider community.

We pride ourselves on translating our own world leading Workplace Mental Health research into an award-winning culture that encompasses a holistic view of wellbeing. We aim to create a positive, mentally healthy workplace that recognises the importance of meaningful work, balanced lifestyles, psychological well-being and continual learning whilst being guided by our core values - Collaboration, Compassion, Excellence, Innovation and Respect. We offer:

• Competitive salaries
• Salary packaging
• Commitment to Learning and Development
• Flexible working hours and work-life balance
• Generous parental leave policy
• Pet friendly office
• Social and team events

About the Role:

This role sits within the education team and is responsible for supporting workplace training programs being delivered by the Black Dog Institute in partnership with SafeWork NSW. The position works collaboratively with the Workplace Engagement Manager and Evaluation Manager

Key Duties:

• Manage calls to businesses who are eligible for free Mental Health Training with the Black Dog Institute
• Help clients to fill out the booking form and set up training sessions
• Send follow-up emails
• Provide support to eligible businesses
• Complete client booking forms in the Teams system • Update records and document outcomes in Salesforce

About You:

The successful candidate will have the following:

Essential Criteria

1. Attention to detail and excellent record keeping

2. Excellent written and verbal communication skills

3. Efficient data entry skills

4. Previous customer service experience

5. Proficiency in Microsoft Office (Excel, Word)

Desirable Criteria

1. Capacity to use Salesforce

2. Familiarity using QUALTRICS survey software

3. Knowledge of statistics and experience using SPSS

Please apply using the online portal (link below) with your resume and cover letter addressing selection criteria outlined in the position description. Candidates who apply via email will not be considered.

The Black Dog Institute is an EEO Employer.

Aboriginal and Torres Strait Islander people and encouraged to apply.