• Full-time permanent role
• City West Housing - highly regarded organisation, award winning culture

At City West Housing we understand how fundamental a home is for a person’s health, wellbeing, resilience and opportunity. We are proud to house around 1,600 residents across nearly 900 homes in the City of Sydney. We invest in the communities in which we operate, working closely with a range of partners to build stronger communities and improve people’s lives.

Based in our office in Pyrmont, City West Housing has a growing and dynamic team of people who live and breathe our values of Accountability, Compassion, Inclusion, and Integrity.

We're committed to developing affordable rental housing and fostering stronger community bonds. As a Tier 1 registered community housing provider, we prioritise our values. Our purpose is clear: to build stronger communities and improve people's lives by providing affordable housing.

As Customer Service and Administration Assistant your key responsibilities would be:

• Greet all residents, applicants and contractors and stakeholders in a warm and professional manner and direct them as appropriate
• Manage a busy switchboard – direct and escalate enquiries as necessary
• Processing documents and data entry
• Manage the day-to-day office requirements such as meeting room calendars, stocking the kitchen as required, and maintain immaculate office presentation
• Ensure office supplies and stationery are kept stocked
• Process all incoming and outgoing mail

Essential criteria

• Excellent customer service skills from either a call centre, reception or retail setting.
• Emotional maturity and being able to handle sometimes challenging or sensitive conversations.
• Ability to handle competing and changing priorities.
• High attention to detail and top-level verbal and written communication.
• A high level of confidentiality and discretion.
• Impeccable telephone manner.
• Intermediate- Advanced Microsoft Outlook, Word and Excel skills.

Desirable:

• Experience in a community services or NFP setting

In return you would receive a competitive salary, access to salary packaging and the chance to work for an organisation who promotes from within. This role has often been the first step to other opportunities at City West Housing.

Benefits

• Competitive salary.
• Up to $15,900 extra tax-free per year through Community Business Bureau (check out their website to understand how it works).
• Additional salary packaging for meals and entertainment up to $2,650 per year
• Discounted Go-Get membership.
• Additional leave day between Christmas and New Year.
• Earn vouchers and other rewards with our reward and recognition system.
• Be part of a genuinely dynamic, supportive, and collaborative team in a growing organisation.

How to Apply

To be considered for this position please click "Apply Now" and submit your resume directly through the advertisement.

If you have any further questions, please contact Michelle Demaine at [email protected] using the subject line: Customer Service & Administration Assistant enquiry via EthicalJobs.

Applications will be assessed as they are received.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.

We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.