Join Adflex Marketing as a Customer Service Administrator, enhancing client campaigns and customer service for NFPs in a hybrid role with a tight-knit team, career progression, and a fun & collaborative culture!

• Hybrid working model (with head office in Richmond VIC 3121)
• Values driven, tight knit team with a clear career progression road map
• $50,000 - $55,000 + Super

About us

Adflex Marketing is a full-service advertising agency specialising in digital, face-to-face, retail, tele and data acquisition fundraising. Adflex partners with charities and sporting organisations to explore revenue creation opportunities.

About the role

The primary purpose of the Customer Service Administrator is to maintain and improve customer service standards and facilitate effective day-to-day operations of client campaigns to enhance the growth and development of our brand and business in Australia and New Zealand.

This position involves contact with internal/external customers, clients, not for profit organisations, sub- contracted marketing companies and their agents.

About you

This role is an entry level position ideal for someone who is starting their career, who is eager to learn and be part of a growing team. If you have strong attention o detail, are highly organised, have a proactive approach and the ability to display initiative, we want to hear from you!

Key responsibilities

• Address customer complaints and queries via email and phone promptly.
• Offer general assistance to clients and customers via email and phone.
• Manage cancellation and refund requests from customers or clients.
• Log all incoming queries and calls in the online portal.
• Assess and document field feedback, escalating as needed for further action.
• Identify and report trends in Customer Service issues to the Customer Service Manager.

What’s in it for you?

• Join a small tight knit team
• Career progression opportunities as we continue to grow
• Co working environment
• Team dinners
• Off-site planning - and team getaways
• Quarterly MVP award

Next steps

For more information or to obtain the full position description, please Taylor Fifield on [email protected], using the subject line: Customer Service Administrator - Adflex Marketing enquiry via EthicalJobs, or 03 9050 0658.

Applications will be reviewed, and candidates progressed regularly so please apply as soon as possible.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.

Beaumont People have been contracted by Adflex Marketing to recruit for this role, please direct all enquiries to us. We offer a non-profit service specialising in delivering unparalleled permanent and temporary recruitment and consultancy solutions to the Not-for-profit sector on a not-for-profit basis.