• Full-time contract to June 30 2025, with the potential of extension.
• Located in Melbourne (3053) with flexible/hybrid work arrangements on offer.
• Competitive Remuneration of $92,625-$105,000 + superannuation + NFP salary packaging.

About our client

Beaumont People are excited to be partnering with a leading not-for-profit prioritising complex mental health issues. Our client is committed to reducing stigma and advocating for people most affected by complex mental health issues. They are an organisation driven to provide high-quality digital mental health services including counselling, peer support, online forums, and art programs to support those with complex needs.

About the role:

The Service Lead is an exciting and newly created role working within the Program, Services and Clinical Governance Team to provide leadership and support to a multidisciplinary team. The role’s main priority is maintaining and enhancing the safety and effectiveness of the organisation’s online forums.

Role responsibilities:

The role will see you working collaboratively with and leading a proactive team across the organisation's Forums and Groups. You will also be involved in:

• Training frontline staff and third-party providers in moderation techniques and incident resolution within forums, ensuring support is consistent with community guidelines and scope of practice.
• Identifying and implementing support plans for forum members with high needs and facilitating referrals to other services if necessary, within the unified stepped care service model
• Regularly monitoring effectiveness of the service, compliance with KPIs and digital mental health standards.
• Providing ongoing mentorship and support on performance as well as best practice approaches for risk management in complex mental health.
• Overseeing the daily operations of support services, including telephone calls, online chat, and email enquiries.
• Working a mixture of shifts (10am-6pm and 12pm-8pm)

Essential Requirements:

To succeed in the role, you will be a natural communicator with a flair for relationship-building. You will also have:

• A high level of knowledge and understanding of the needs of clients with complex mental health issues, including best practice, quality and risk management.
• Prior experience in a similar role and a tertiary qualification in psychology, social work, counselling, or relevant field. Experience in the Not-for-Profit space would be highly desirable.
• Membership with an appropriate professional body (AASW, AHPRA, PACFA, ACA).
• Demonstrated experience leading a team to successful outcomes, whilst providing support and supervision
• Confidence in using technology and working within a digital environment, fostering inclusive online communities.
• Experience in risk management, policy development and ensuring compliance with digital safety and quality standards
• A valid Working With Children Check (WWCC) and a current National Police Check, or willingness to complete.

Benefits:

• Flexible hybrid WFH work arrangements – supported to create your own work-life balance
• Work alongside a professional and dedicated team all wanting to make a positive difference in our community.
• For-purpose work supporting a dynamic team with a passionate culture.
• Additional leave entitlements (Cultural, Ceremonial and Wellbeing) and opportunities for development
• Competitive remuneration of $92,625-$105,000 + superannuation + NFP salary packaging.

How to Apply

Are you interested? If so, apply today by submitting your resume along with a short cover letter expressing your interest in the role.
Beaumont People has been engaged to recruit this role, therefore please direct all enquiries to Christopher Kehagias via email [email protected] using the subject line: Service Lead - Mental Health enquiry via EthicalJobs or call 02 9093 4908.

At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.

We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.