About our client:

This is an exceptional opportunity to work for an international charity that raises funds for projects across Australia and around the world.

You will be based in the North Sydney office and will be part of a caring and supportive team. You will be working with diverse, enthusiastic, and skilled colleagues, and will be mentored and supervised by an experienced manager. You will have the chance to contribute to strategic fundraising, communication, and education initiatives. You will feel supported by a small and friendly Fundraising Team and a wider network of colleagues around the country.

About the role:

Reporting to the Individual Giving Manager, this Supporter Engagement Outbound role supports the development and implementation of fundraising programs, appeals, campaigns and events through excellent supporter communication, strong tele-fundraising skills, accurate gift processing for financial reconciliation, quality donor care and general administrative support.

Responsibilities:

• Making outbound calls to supporters for campaigns
• Processing donations ensuring that the Customer Relationship Database (CRM) is updated in a timely manner
• Delivering key areas of our welcome journey
• Delivering key areas of our regular giving journey
• Providing ad hoc support to the Supporter Engagement Team and/or CRM Project Team, as required
• Understanding and delivering best practice supporter care and fundraising principles

Essential Criteria:

• Eligibility to work in Australia
• A minimum of 2 years’ experience in an outbound call centre as a successful telephone fundraiser
• Customer service experience with a strong systems and procedures focus
• Comfortable with cold calling and supporter engagement
• Strong data entry and database CRM experience
• Intermediate level Word, Excel and Outlook
• Please note that this role may require occasional Saturday work

What we can offer you:

We offer above-award holiday breaks, including freebie days over the Christmas-New Year period and flexible working arrangements with hybrid work from home/office options and time-in-lieu. You’ll have access to an Employee Assistance Program and opportunities for professional development and learning to further your career.

How to apply:

If you are a professional and highly organised individual and want to join well established collaborative and flexible organisation Apply Now!

Alternatively, email [email protected] using the subject line: Supporter Engagement Outbound Officer enquiry via EthicalJobs or more information.

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.