The Opportunity:

The Donor Care Coordinator is the first point of contact for Berry Street supporters and new enquiries. This role is key in enhancing donor satisfaction, ensuring efficient processes, and maintaining accurate supporter data.

Key Responsibilities:

Donor Care:

• Manage the supporter care program, delivering top-notch customer service.
• Make proactive outbound calls to engage with supporters.

Donation Processing:

• Handle donations across multiple channels with precise record-keeping.
• Ensure donors receive timely and appreciative receipts.

Data Management:

• Manage bi-monthly giving payments, decline and receipt lists, and month-end bank reconciliation.
• Maintain and improve the supporter database for accuracy and efficiency.

What We Are Looking For:

• Experience: Background in campaign management, fundraising, or administration.
• Skills: Excellent customer service, communication, and database management.
• Passion: A commitment to making a difference and driving change.

Why Join Us?

• Be part of a team dedicated to making a positive impact.
• Work in a supportive and inclusive environment.
• Develop and implement efficient processes.
• Enjoy above-award salaries and allowances.
• Benefit from $15,900 p.a. (pro rata) salary packaging plus additional packaging for meals/accommodation.
• Access ongoing learning and development opportunities.
• Flexible work arrangements.
• Generous leave conditions including 10 weeks paid parental leave.
• Access to the Employee Assistance Program for staff and immediate family.

How to Apply:

Please apply with a resume and cover letter addressing your suitability for the position.

Position enquiries: Contact Anna Mitchell on 03 9421 7522.

Recruitment related enquiries: Contact Bonnie Pietsch on 0456 653 914.

Join us and make a difference at Berry Street. Apply today!

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a Working with Children Check and National Police Check.

Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTQIA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Aboriginal and Torres Strait Islander people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply.

A position description is attached.