about us

Beyond Blue’s vision is that all people in Australia achieve their best possible mental health. Our role is to work with the community to improve mental health and make it easier for people to feel better earlier, get well and stay well. Earlier, Easier, Together.

Beyond Blue’s values are Collaboration, Respect, Enthusiasm, Excellence, Innovation and Integrity.

about the opportunity

Working within the Clinical Governance Team, the purpose of the Senior Clinical Advisor (Community response and Services) is to ensure a response to the community contacting the Beyond Blue head office that is timely, empathetic and considered and to manage all feedback, incidents and requests for information received, using these to inform continuous improvement of Beyond Blue Supports and Services. The role will investigate and oversee high risk and priority complaints and incidents, additionally ensuring all complaints and enquiries are managed and responded to with the highest quality.

As a clinical liaison within Beyond Blue and our business partners, the role will also help to shape and manage clinical governance systems that ensure the service is innovative, evidence informed, person centred, safe and effective and complies with the Beyond Blue Care Governance Framework. This is achieved by providing evidence informed advice, attending appropriate safety and quality meetings, monitoring complaints, feedback, clinical incidents and clinical risks of the service. Additionally, the role will manage any continuous improvement activities for the service.

Clinical Governance at Beyond Blue supports the Strategy 2023+ key strategic goal of integrity so the community has trust and confidence we operate with integrity and will make an impact. This means ensuring we are transparent and inclusive, and our workforce is skilled and engaged. Additionally, this role assists all teams across Beyond Blue to achieve our strategic goals of Understanding, Supporting, Connecting and Leading

Tertiary qualified in Nursing, Mental health nursing, Psychology, Social work or Occupational therapy the appointee will be a registered AHPRA member with a minimum of five years working experience in the Mental health or community sector. Your strong experience in mental health care provision, person centred and trauma informed care will be underpinned by your ability to deal with complaints, incident and/or feedback management.

This is a terrific opportunity to work within an organisation that is part of shaping the future outcomes for the community. Beyond Blue is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications from candidates of all background and experiences. Selection for roles will be based on individual merit alone, as we look to find the right mix of talent, skills and potential.

To apply

Applications should include a current CV with a cover letter that addresses why you would consider yourself to be a cultural addition to Beyond Blue and how your qualifications, skills and experience would be attributes to the position.

For detailed information about this position including the closing date, please refer to the position description.

To submit your application, click Apply Now.

Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required a Working with Children Check.

NOTE: Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application.