Are you ready to embark on a thrilling journey and make an extraordinary impact in people's lives through your work? If this sounds like your next adventure in life, join us in delivering exceptional care and support to our community!

About the role:

We are seeking a Regional Care Service Manager that is extremely passionate about making a difference in the lives of seniors and supporting them in their own homes? You will have the opportunity to lead a dynamic team dedicated to delivering exceptional, client-focused care and support in the community.

Your leadership will help shape the future of Anglicare's community care, ensuring clients and their families receive the highest quality of service.

As a Care Service Manager, you will:

• Inspire and lead a team of dedicated professionals.
• Building effective teams, and nurturing staff strengths.
• Motivating and developing staff through clear expectations, recognition, and praise.
• Addressing challenges and underperformance promptly and effectively.
• Monitoring and achieving KPIs to ensure excellence in service delivery.
• Cultivating a culture of empowerment, recognition, and community.
• Deliver outstanding customer service and outcomes to all prospective residents and clients, embodying Anglicare's Vision, Mission, and Values.
• Lead and support a multi-disciplinary team to manage day-to-day operations, creating genuine partnerships with clients and staff.
• Ensure clients are treated with dignity and empathy.
• Value each client as unique, in line with Anglicare's model of care, The Rhythm of Life.
• Provide holistic care for clients' wellbeing and that of stakeholders.
• Are reliable, timely, and responsive to individual needs and offer timely access to appropriate clinical care and expertise.
• Maintain accurate and timely client documentation in Anglicare's CRM and IT applications.
• Manage care neighbourhood operations within allocated budgets, maximizing funding opportunities for excellent client outcomes.
• Handle complaints and feedback promptly, escalating as necessary.

About you:

• Degree in Social, Behavioural or Health Sciences and/or equivalent relevant qualification
• Previous experience in leading and managing a team essential
• Previous experience Home Care or a community-based service highly desirable
• Demonstrated experience working with older people and their advocates
• Demonstrated experience in managing services, budgets and service delivery KPI's
• Current NSW driver's licence

About Us:

Come and join an organisation with over 160 years' experience caring for people, including those in need. Join a diverse team of 4,000 hardworking employees and 2,000 faithful volunteers, who serve our community with compassion that transforms.

With more than 300 unique roles across Anglicare, you'll have plenty of opportunity to grow and develop your career … at the same time as making a real difference for real people.

Our values of Justice, Integrity, Compassion and Excellence allow you to do the best work of your life!

To find out more please visit: Anglicare Aged Care & Community Services - Sydney & Surrounds

Want to join? We offer:

• Flexible, supportive work environment that provides the opportunity to do the best most rewarding work of your life
• Opportunities for career progression, professional development and training
• Treehouse benefits and rewards, including discounts to 400 retail, accommodation and entertainment
• Regular individual and group supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program
• Fitness Passport with discounts to over 800 gyms for you and your family
• Tax benefits through salary packaging options as a not-for-profit organisation
• A safe and healthy workplace culture
• A fun, supportive, and engaged team

If you require further information about this opportunity, please email our Talent Acquisition Partner at [email protected] using the subject line: Home Care Services Manager enquiry via EthicalJobs.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened

Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; closing date is subject to change without notice