Your new organisation

BirdLife Australia is on a mission to put birds and nature on the path to recovery within a decade. With over 350,000 supporters, donors, volunteers, campaigners and members, you will join over 150 staff across Australia, and a network of more than 40 voluntary community groups. Together, our growing network of people stand together to help us protect Australia’s unique birdlife.

The opportunity

This is an exciting opportunity to contribute to defining key measures of supporter engagement and leads a focussed team to deliver exceptional and efficient supporter care across multiple channels ensuring customer service that exceeds both supporter and donor expectations. This role covers a varied portfolio with a focus on efficient processing of membership renewals, regular giving and data integrity.

To be successful in this role, you will need relevant experience working in a data processing and supporter/customer care role. Effective people leadership skills including an ability to motivate and support, induct and train new staff are essential. Previous experience working or volunteering within a member-based, not-for-profit conservation organisation will be highly regarded.

What you need to know

This is an ongoing, full-time position (1.0 FTE). Please note, that this is a hybrid position working in a home-based environment and in the national office in Carlton, Victoria.

For further information please refer to the attached position description. Any questions can be directed to Nicola Shadbolt c/- people&[email protected] using the subject line: Supporter Care Coordinator enquiry via EthicalJobs.

Applicants must possess corresponding work rights to be eligible for appointment and a current national police check (NPC) (or willingness to obtain).

BirdLife Australia is an equal opportunity employer. Aboriginal & Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities are encouraged to apply.