• Brisbane QLD
• Housing & Homelessness Services (Community Services & Development)
• SCHCADS Level 3 + 11% Super
• Salary Packaging ($15,900) tax free plus $2,650 tax free that can be used for holiday accommodation or meals/entertainment)
• + 5 Extra Leave Days for Work Life Balance. Conditions Apply
• Full Time

About Bric Housing

Bric Housing is a non-profit community housing organisation that provides secure and affordable homes. Our vision is much bigger than providing a house for our tenants but a home, a place they can build their life and see all the possibilities of their future.

At present we manage 940 tenancies across the inner and outer northern suburbs of Brisbane, as well as Redcliffe and Caboolture. Our enthusiasm and dedication to making a difference has paved the way for exciting plans in our future.

About the Role

Are you passionate about making a difference in your community? Do you thrive in roles where you can provide exceptional customer service and support to those in need? If so, we have the perfect opportunity for you!

As Community Support Officer you will deliver front line services to our customers with an ethos of first-class customer service and first-time resolution that promotes a positive customer experience. This role will operate in partnership Housing & Communities Officers, and Community Cohesion officer, ensuring our customers are provided with services that support safe, secure housing, tenancy sustainment and connected and thriving communities, enabling customers to be empowered and have opportunities to access to education, training, and employment opportunities.

Managing customer enquiries linked to housing assistance, tenancy and property management and community services.

Key responsibilities include:

• Manage customer enquiries related to housing assistance, tenancy, property management, and community services.
• Assist customers with account management, rent subsidies, payments, and payment plans.
• Assess customer needs, engage with support services, and make referrals to address housing, financial, and wellbeing needs.
• Support young people in overcoming social, emotional, and financial challenges.
• Promote community resources and services to enhance customer support.

Why work for Bric.

Here at Bric, we know the importance of ensuring a positive workplace culture, where teams and individuals thrive. We work hard to provide an engaging experience for our team, and to recognise and celebrate our employees for the wonderful work they do.

Learning and development are also important to us, and we invest in providing both professional and personal learning opportunities for our employees, as well as tools to support employee health and wellbeing.

How do we do this:

• Bric Awards: Employee Recognition Awards Program
• Bric Social Committee: Planned informal get togethers & activities to foster team cohesiveness.
• People Surveys: to ensure continuous improvement across the team.
• An Employee Assistance Program offered through Benestar- to support our teams overall wellbeing.
• Bric’s Learning & Wellbeing Online Hub hosted via go1.
• Bric has Membership with AHI (Australasian Housing Institute)- offering housing specific training to further enhance our team’s knowledge and skills.
• Work Life Balance Days- Qualifying Bric Employees get access to 5 Work Life Balance days per financial year. Use these to recharge and relax or simply attend to any other wellbeing activity that benefits your overall health.

As a non-for-profit Bric employee’s get access to Salary Packaging benefits which increase your take home pay. This includes $15,900 of your salary tax free every year, plus $2,650 tax-free that can be used for holiday accommodation or meals/entertainment. For more information see Advantage Salary Packaging (salary.com.au)

About You

You will be a passionate, dedicated, and resilient individual with a strong commitment to customer service and empowering community engagement. Whether you have direct experience in a similar role or have demonstrated your customer-centric approach in previous positions, you excel at managing inquiries, resolving conflicts, identifying customer needs, and acting as a community liaison, referring customers to community resources and support services to meet their identified needs.

Your exceptional verbal and written communication skills enable you to confidently engage with diverse individuals and groups and actively engage in the community. You excel in building and fostering relationships and partnerships through clear and concise communication.

You are comfortable working with people from diverse cultural backgrounds, varying socio-economic statuses, and different lifestyle choices, demonstrating respect and understanding in every interaction.

You enjoy working in a fast-paced environment and can adequately manage a diverse workload with varied responsibilities. Your friendly disposition and ability to collaborate well others is what makes you an excellent team player. You also possess the following attributes and skills that will allow you to thrive in this role.

• Compassionate and empathetic attitude towards customers' needs.
• Experienced in problem solving and critical thinking skills, enabling you to make required decisions.
• Experienced in conflict resolution and de-escalation techniques.
• Active Listener
• Conscientious
• Great time management skills with good attention to detail and ability to prioritise.
• Community Engagement
• Passion for continual learning and growth.

Essential

• Relevant qualifications or minimum of 2 years’ experience in customer service and or community support roles, preferably in the human services sector.

Desirable

• Cert IV in Social Housing.
• Experience in Housing Services.
• Experience working for a Not-for-Profit organisation.

*It is a requirement of this position that applicants who apply must have, or be willing to apply for, a valid National Police Check.

Feel free to reach out at [email protected], using the subject line: Community Support Officer enquiry via EthicalJobs, to ask any questions, or to request a copy of the full Position Description.