Who are Bridge Housing?

We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support.

At Bridge Housing, we value integrity, innovation and inclusion and throughout those values its pivotal to every one of our employees that we CARE about the work we do, our tenants and their safety and wellbeing.

What is a Care Hub Representative? (The role)

(Full-time Fixed Term, Total salary package (base + super + NFP salary packaging = $98,236.89-$104,799.35)

We are now accepting applications for a fixed-term Care Hub Representative. This is a great opportunity to be an active member of Bridge Housing's Customer Care Hub from project initiation to implementation, gaining pivotal experience in shaping the customer service our tenants receive.

As a Care Hub Representative, you'll drive tenant satisfaction and customer service levels through excellent service delivery and providing support to Bridge Housing’s Housing and Assets teams, including maintaining accurate records and reports.

What does a day as a Care Hub Representative look like?

• supporting Bridge Housing to meet service delivery standards and maintain high levels of customer satisfaction by responding to all tenant enquiries and request within the service levels outlined in the Customer Service Charter.
• communicating effectively with customers, ensuring they are kept well informed of timeframes in line with service agreements and the Repairs and Care Hub Matrixes
• supporting and assisting the teams to meet regulatory and compliance obligations, and maintain good governance by keeping accurate records, files and all information stored in its relevant system.
• implementing customer feedback for continuous improvement
• educating internal and external stakeholders on relevant Bridge Housing’s policies and procedures
• resolving tenant grievances in line with Bridge Housing’s Good Neighbours Policy
• supporting the Assets team meets its financial goals and obligations by ensuring contractor invoices are accurate and coordinating maintenance work that demonstrates the responsible use of the responsive maintenance budgets
• maintaining effective relationships with customers and stakeholders, keeping up-to-date knowledge of relevant legislation

Who are we looking for?

Our Care Hub representatives have versatile backgrounds working...

• in an asset or housing-related environment
• in a contact or call centre environment
• with people from diverse backgrounds and cultures

We are looking for someone who...

• is driven to provide high customer service at all times
• has excellent verbal communication skills
• has high attention to detail, confident in IT systems and completing documentation
• shows accountability and has a responsible work ethic - you are VALUES driven
• is proactive and positive - you look for solutions
• is organised and able to prioritise their workload in an evolving work environment

They also need to be willing to obtain a Criminal Record Check.

Why join Bridge?

We are a three-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation’s values (Integrity, Innovation and Inclusion with CARE running throughout) and Bridge Housing CARES about its employees, their wellbeing and their professional development.

To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Bridge Rewards Program that includes:

• support for employee wellbeing and professional development
• regular “recharge” day off a month for staff
• 35 hour working week
• extensive leave options (equivalent to 5 weeks per year including Christmas and your Birthday off!)
• study assistance and study leave
• training and development from internal and external providers
• team building
• monthly massages
• reflexology
• hybrid working arrangements (up to 2 days WFH per week)
• flexible work arrangements
• Grade 3 under the SCHADS Award
• competitive, above award salary
• PLUS superannuation,
• PLUS not for profit salary packaging options up to $15,900
• We use Maxxia for our salary packaging (give them a google!)

Apply Now! By uploading a resume and cover letter through our portal. Don’t forget! We want to see in your cover letter why you want to work for us and how your values align.

We encourage you to apply as soon as possible. We will be reviewing and assessing applications on merit as they are received and consequently the closing date may be subject to change without notice.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.