Who are Bridge Housing?

We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes.

Our aim is to provide our tenants with stability and support.

At Bridge Housing, we value integrity, innovation and inclusion and it's central to our mission that every one of our employees CAREs about the work we do, our tenants and their safety and wellbeing.

The Role

We are seeking a Housing Manager to join our Northern Beaches Pathways team on a full-time fixed-term basis.

Pathways helps Bridge Housing customers who are looking for stable and secure homes. The Housing Manager, Pathways does this by providing access and demand services for applicants seeking social housing assistance. This includes assessing, processing and offering customers appropriate housing products while providing exceptional client service specific to the needs of low-income households and tenants and those in crisis.

What does a day as a Housing Manager look like?

• Working to the Customer Service Charter and Housing policies and procedures
• Timely processing and assessing of applications
• Facilitating access to temporary priority accommodation as needed
• Providing advice, information and referrals to assist clients
• Helping meet the financial goals of the team by allocating available properties to clients
• Maintaining good relationships with support agencies and other stakeholders
• Actioning documentation and administrative duties in a timely manner within HOMES and SDM software and other relevant IT systems

Our Housing Managers have versatile skills and backgrounds including…

• Knowledge of social housing and the homelessness, health and welfare service system in NSW
• Experience or ability to work effectively with people from diverse backgrounds and cultures
• An understanding of community engagement and trauma-informed practice
• Excellent communication skills, including writing skills (spelling, grammar etc) so they are able to write the formal professional letters required of the role
• Good proficiency with Microsoft products (Outlook, Word, Excel etc.)

Knowledge or experience of the following is a real extra-advantage when assuming the role:

• Experience using HOMES and TRIM systems (NSW Housing register)
• A working knowledge of eligibility criteria and evidence required to be considered for social housing
• Certificate in Social Housing or Real Estate certificate of registration
• Degrees or experience in Social Work or relevant discipline

What you need to thrive in this role?

• You're able to build effective relationships and rapport with people from all different backgrounds and cultures
• Really strong attention to detail
• A high level of accountability and a responsible work ethic (this is a high demand role and you need to be able to organise your time effectively and efficiently!)
• A proactive and positive approach, a “can-do” attitude and most importantly a commitment to excellent customer service
• Skills in negotiation and conflict resolution will be very handy

Our Housing Managers do need to have a current and valid drivers license in order to conduct property viewings and visits, however, transport is provided!

Why join Bridge?

We are a three-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation’s values (Integrity, Innovation and Inclusion with CARE running throughout) and Bridge Housing CARES about its employees, their wellbeing and their professional development.

Bridge Rewards

To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Bridge Rewards Program that includes:

• Support for employee wellbeing and professional development (including study leave and assistance, on and offsite training and team building)
• An extremely competitive remuneration package; and
• 4 weeks of annual leave, a regular “recharge” day off a month for staff (12 days off per year!) and 5 days of gifted leave per year (including your Birthday and the Christmas period!, and public holidays!
• Massages, reflexology and fruit in the office on a weekly and monthly basis!
• Hybrid working and flexible work arrangements

Competitive Remuneration Package

We believe in pay transparency. This role is graded as a Level 4 under the Social, Community, Home Care and Disability Services Industry Award. Bridge Housing currently offers above-award remuneration, plus NFP salary packaging, PLUS superannuation!

This role is paid at a base salary of $93,886.63 - $101,018.28, plus salary packaging and superannuation. In real terms, this means $112,821.84 - $121,977.14 per annum.

APPLY NOW!

By uploading a resume and cover letter through our portal. Don’t forget! We want to see in your cover letter, why you want to work for us and how your values align.

We encourage you to apply as soon as possible. We will be reviewing and assessing applications on merit as they are received and consequently the closing date may be subject to change without notice.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.