Who are Bridge Housing?

We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support.

Why You’ll Love Working with Us

Our values are Integrity, Innovation and Inclusion and you will find those values running through all of our employees and the work they do, because we CARE about the work we do, our tenants and their safety and wellbeing.

Bridge Housing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We have been awarded Best Workplace three times and are recognised as an Inclusive Employer 2019-20 by the Diversity Council Australia.

What outcomes will you achieve?

As a Housing Manager you'll be responsible for a regional portfolio of houses and units and be the key point of contact for the tenants within that portfolio. You'll provide those tenants with excellent customer service and advise them on all things housing, tenancy and property management. You will also connect your tenants with support providers and communities to assist holistic health and wellbeing. The aim being you are able to provide them with stability and security.

The priority for all Housing Managers is tenant satisfaction and sustainment and upholding our values in every step and action.

What does a day as a Housing Manager look like?

• Working to the Customer Service Charter and following housing policies and procedures
• Responding to tenant enquiries, complaints and grievances
• Managing appeals processes and tribunal representation (NCAT)
• Working within legal frameworks and guidelines with the tenants, their support partners and other Bridge teams to help sustain tenancies
• Conducting regular property inspections and reporting any repairs and maintenance issues
• Working with support coordinators and support providers to ensure holistic wellbeing of the tenants within your portfolio
• Financial management including: rent, arrears management, tenant deb, voids and vacancies, bonds and recharges
• Building and maintaining relationships with tenants, support providers, and communities to create sustainable communities
• Actioning administrative duties in a timely manner within the SDM software and other relevant IT systems

Our Housing Managers have versatile skills and backgrounds including:

• in property and/or tenancy management
• working with people from diverse backgrounds and cultures
• working with social housing and residential tenancy management
• managing arrears processes
• Certificate in Social Housing or Real Estate certificate of registration
• Knowledge of the NSW Civil and Administrative Tribunal (NCAT) procedures
• community engagement and trauma-informed practice

Who are we looking for?

• Relationship and rapport builder
• High attention to detail, confident in IT systems and completing documentation
• Accountability and responsible work ethic - you are VALUES driven
• Proactive and positive - you look for solutions
• Driven to provide high customer service at all times
• Organised and able to prioritise their workload in an evolving work environment
• Negotiation and conflict resolution skills
• Desirable: knowledge of the residential tenancies agreement and NCAT

Our Housing Managers do need to have a current and valid drivers license in order to conduct a primary objective of the role (property inspections, which are at least one day’s work per week). They also need to be willing to obtain a Criminal Record Check.

Bridge's Total Rewards Program

To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Bridge Rewards Program that includes:

• support for employee wellbeing and professional development (including study leave and assistance, on and offsite training and team building)
• 4 weeks of annual leave, a regular “recharge” day off a month for staff (12 days off per year!) and 5 days of gifted leave per year (including your Birthday and the Christmas period) and public holidays (we also offer up to 2 Public Holiday swaps per year to recognise other important occasions to you)
• massages and reflexology in the office on a montly basis!
• hybrid working arrangements and flexible work arrangement
• This role is graded as a Level 4 under the Social, Community, Home Care and Disability Services Industry Award. Bridge Housing currently offers above-award remuneration:
  
  • This role is paid at a base salary of $93,886 - $101,018, plus salary packaging and superannuation.

APPLY NOW! By uploading a resume and cover letter through our portal. We would love you to tell us in your Cover Letter:

• How does this role align with your experience and goals for your next career steps?
• Why would you like to work for Bridge Housing?
• How do you identify with our values of Integrity, Inclusion and Innovation?

After the advertising period, Chloe will be conducting phone interviews with candidates who are most closely aligned to the role fit, before progressing to a face-to-face panel interview. Bridge Housing prioritise customer experience and will provide all applicants feedback at the end of the interview process.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.