Who are Bridge Housing Limited?

Bridge Housing are a not for profit organisation and an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes in and around Sydney. We aim to provide our tenants with stability and support.

We have been awarded Best Workplace three times and are recognised as an Inclusive Employer 2019-20 by the Diversity Council Australia.

Our values are Integrity, Innovation and Inclusion and you will find those values running through all of our employees and the work they do, because we CARE about the work we do, our tenants and their safety and wellbeing. 

Team Leader, Income Coordination (12-month Maternity Leave Cover starting September 2024)

The Team Leader, Income Coordination leads a small team who together are responsible for the rent review process for Bridge Housing tenants; rent review is the bi-annual process of reviewing the rent and any rental subsidies of social housing tenants in Bridge properties or leaseholds. 

The Income Coordination team sits within the wider Customer and Communities Team who delivers Bridge Housing’s service delivery to tenants of Bridge Housing. The Income Coordination team work closely with other Housing teams to ensure a smooth and effective rent review process for Bridge tenants, providing them with clear communication about their rent and income coordination initiatives.  

As Team Leader, you are responsible for ensuring the team conducts an efficient and effective rent review process and is continuously reviewing our service delivery to make further improvements for our tenants. But you’ll also be responsible for:

• Using your expertise to identify services and initiatives that will maximise income for our tenants.
• Creating and maintaining partnerships which give tenants access to wider external financial inclusion products and services
• Raise awareness of financial inclusion issues and services, amongst both tenants and your colleagues
• Using your initiative to take the lead in developing and providing training on financial inclusion issues and services

For more information on the role, please email Chloe Robinson [email protected], using the subject line: Team Leader - Income Coordination enquiry via EthicalJobs.

Who are we looking for?

• You have a strong understanding of Community Housing Rent Policy, the application of rent setting rules to different programs and incomes
• You have a good knowledge of rent review processes and timelines, including rent eligibility assessments, verification of income and legislative compliance
• You understand the intricacies of Centrelink and Centrepay processes in relation to rental payments
• You’ve experience in coaching and training peers on detailed processes
• You’ve a natural attention to detail with strong technical skills (strong proficiency in Microsoft Excel necessary)
• You work well towards high volume, time-orientated deadlines
• Excellent customer service and able to expertly advice tenants to achieve the best outcomes for them

Why join Bridge? 

We are a three-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation’s values (Integrity, Innovation and Inclusion with CARE running throughout) and Bridge Housing CARES about its employees, their wellbeing and their professional development. To recognise and reward the hard work of our employees, Bridge offer an inclusive and extensive Bridge Rewards Program that includes:

• Support for employee wellbeing and professional development
• Regular “recharge” day off a month for staff
• 35 hour working week
• Extensive leave options (equivalent to 5 weeks per year including Christmas and your Birthday off!)
• Study assistance and study leave
• Training and development from internal and external providers
• Team building
• Monthly massages
• Reflexology
• Hybrid working arrangements (up to 2 days WFH per week)
• Flexible work arrangement
• Competitive, above award salary from $117,345.80- $122,527.47 per annum
  • PLUS superannuation,
  • PLUS not for profit salary packaging options up to $15,900
• We use Maxxia for our salary packaging (give them a google!) and they can maximise your salary to $132,693.05 per annum (plus superannuation)

APPLY NOW! By uploading a resume and cover letter through our portal. Beware! We want to see in your cover letter, why you want to work for us and how your values align.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.