We're seeking an enthusiastic Office Coordinator to join our dedicated NDIS Services Team. As the first point of contact for callers and visitors to the office, this role is responsible for providing an efficient, positive, professional and welcoming environment within the Brotherhood of St Laurence (BSL) Disability Services Division.

• Location: Bayside Peninsula Area – based at our BSL NDIS Heatherton Office (Heatherton, VIC 3020).
• Salary: A competitive remuneration package ranging from $76,195.24 - $81,702.37 per annum + 11.5% superannuation.
• Type of Employment: Permanent, full-time (38-40 hours per week).

This isn't just a job, it's a mission to create lasting change.

BSL BENEFITS

• Meaningful Work: Be part of a team dedicated to and valued for making a positive difference in the lives of children, families and individuals with delays and disabilities.
• Flexibility: Enjoy the flexibility of a full-time, permanent position with attractive benefits, including salary packaging, annual leave, rostered days off and the Employee Assistance Program.
• Cultural Values: A work environment that respects and actively supports diversity through provisions such as ten (10) paid days Aboriginal and Torres Strait Islander Cultural Leave.
• Diversity and Inclusion: Access to additional leave entitlements such as Reproductive Leave, Gender Affirmation Leave, Cultural Leave and Family and Domestic Violence Leave.
• Benefits: Including 17.5% leave loading on annual leave, the option to claim up to $18,500 per year via salary packaging, discounted health insurance, discounted child care and optional free flu shots each year.

ABOUT US

At the Brotherhood of St Laurence, we see possibilities.

We believe in unlocking potential and not being defined by limitations. We champion choice, community, and individual strengths, helping individuals thrive, not just survive.

Join a passionate, mission-driven team dedicated to lasting change. We work to create a more compassionate and inclusive society where everyone, regardless of ability, can fully participate.

Collaboration is key. We value and work closely with families, friends, and carers, recognising their crucial role in creating a supportive community. Because support matters.

With over 90 years of working alongside policymakers and the community, our legacy of advocating for poverty prevention and systemic change speaks volumes.

Ready to make a difference? Use your skills to empower individuals and build a more just society with BSL.

ABOUT YOUR NEW ROLE

As an Office Coordinator, your role is a pivotal function in the National Disability Insurance Scheme (NDIS). You are responsible for providing professional and efficient administration support and customer service. You will ensure quality and reliable systems and procedures are developed in order to support team members based at the office.

As the first point of contact for callers and visitors to the office, you will provide a positive, professional and welcoming environment. You will work closely with Senior Managers to ensure the office is operating effectively through the efficient coordination of administration and business operations. As an Office Coordinator, you will be responsible to oversee general day to day tasks in order to maintain a safe, efficient and well-functioning work environment.

ABOUT YOU

We are seeking applicants who have: 

• Proven experience in an intake, data entry or administration role
• Highly developed administrative and time management skills
• Proven experience working in a team environment that require for staff to pivot from one task to another flexibly and within short notice
• Demonstrated experience in providing professional and friendly customer service to the community in customer facing environments
• Lived experience with disability or awareness of the impact of existing or acquired disability upon individuals, families, carers and the community
• Highly developed communication, listening and relationship building skills
• Experience in working alongside community towards common goals
• Confidence using a variety of computer programs and equipment and ability to enter information accurately
• Experience with highly accountable processes that are subject to external review

Apply to join us and help lead this exciting new phase of Disability Services.

HOW TO APPLY

When completing your application, please upload each document as a separate attachment.

Your application must include:

• A tailored cover letter
• A current resume showcasing demonstrated skills and experiences
• A 2-page (maximum) written response addressing the Key Selection Criteria found in the Position Description.

QUESTIONS?

For confidential conversations or enquiries, please contact Pauline Kawala (Senior Manager - Local Area Coordination, NDIS Services).

• Email: [email protected] using the subject line: Office Coordinator - Heatherton enquiry via EthicalJobs.
• Phone: 0482 163 506

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks, including criminal history and working with children. Recruitment decisions are based on each role's key inherent needs and requirements, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.