• At the Brotherhood of St. Laurence (BSL), we are seeking a passionate Team Leader to join our dedicated Home Care Packages team.
• Location: Sunshine
• Job Type: Permanent Full-Time working 38 hours per week
• Salary: $100,544.29 to $105,096.07 per annum based on skills and experience, plus 11.5% superannuation.

What we offer our employees

• Salary packaging options to improve your take home pay – up to $18,500 can be packaged every year (details via AccessPay)!
• Career development opportunities
• Leave loading of 17.5%
• Flexible working arrangements
• Employee Assistance Program
• Discounted health insurance and free flu shots each year

About the role

Join our team as a Regional Team Leader – Care at Home, where you will lead and inspire a dedicated group of Case Managers to deliver professional, efficient, and consumer-focused advisory, case management, and support services.

Key responsibilities include:

• Program Delivery Support: Collaborate with the Senior Manager to oversee the delivery of the Brotherhood’s Home Care Packages program, ensuring the team meets service delivery standards and consumer expectations.
• Team Leadership: Provide guidance, support, and supervision to your team to ensure high-quality services that meet the unique needs of our consumers.
• Performance Monitoring & Reporting: Regularly report to the Senior Manager on team performance, including consumer feedback/incidents, budgetary and KPI compliance, and service trends. Offer actionable recommendations to address challenges and opportunities.
• Cultivating a Learning Culture: Foster a culture of innovation and continuous improvement within your team. Encourage proactive problem-solving and solutions that align with consumer needs and the Brotherhood’s mission and vision.
• Commitment to Quality: Champion the Brotherhood’s quality framework by actively participating in and promoting continuous improvement initiatives.

About Brotherhood of St Laurence

We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.

What we are looking for

This role is integral to delivering compassionate, responsive, and high-quality care while driving positive outcomes for consumers. We are looking for someone who is passionate about leadership and wants to make a meaningful difference.

To be successful in this role, we are looking for someone who has the following key skills and experiences:

• Relevant tertiary qualifications in social work, welfare work, disability services, psychology, or registered nurse qualification,
• Experience in case management in the aged care and disability sectors,
• Proven experience in leading a team to deliver client outcomes,
• Good understanding of Consumer Directed Care models and Commonwealth Aged Care Reforms,
• Understanding of and empathy with the values and ideals of the Brotherhood of St Laurence, and
• Experience in implementing service delivery changes and associated processes.

If this sounds like the right fit for you

If you are interested in this exciting opportunity and looking to contribute to our organisation’s success, we’d love to hear from you.

Click Apply Now.

When completing your application, please upload each document as a separate attachment.

Your application must include:

• A tailored cover letter,
• A current resume showcasing demonstrated skills and experiences, and
• A 2-page (maximum) written response addressing the Key Selection Criteria found in the Position Description.

Applications will be considered upon submission, so we encourage you to apply early.

To review the Position Description and to address the Key Selection Criteria, please click here.

If you have any questions about the role, or want more clarification, please contact Dustin Pham on 0419 047 060 for a confidential discussion.

The Brotherhood of St Laurence adheres to Government vaccination mandates.

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.