Join our Social Enterprises team, as Retail Operations Manager, and lead our team of over 700 employees and volunteers, working in our 23 Op Shops across Melbourne and Geelong.

You'll be available to work 30 - 38 hours per week based in our Kensington offices, and working across our op shop network.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty.

For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia.
We are passionate about the work we do.

We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.

THE ROLE

The Retail Operations Manager will establish, implement and monitor retail standards and process improvements, and support Area and Store Managers to maximise customer satisfaction, sales and donations.

• Use best-practice approaches to support development of a high-quality and high-performance retail team
• Foster active collaboration within, and across teams to achieve common goals
• Research and develop retail operational standards for op shops

Salary will be in the range of $95,000 to $100,000 per annum, based on skills and experience, plus superannuation.

WHAT WE ARE LOOKING FOR

Passion for supporting the mission of BSL, and delivering excellence in your role, are just the start.

To be considered for the role and be successful in it, you will have:

• Highly developed skills and experience leading and managing a team, with an empowering and inclusive style
• The ability to develop and maintain effective workplace relationships through an approachable, collaborative style
• A passion for continuous improvement
• Demonstrated success delivering to relevant KPIs
• Proven ability to build effective relationships and liaise across all levels, and with people from diverse backgrounds.
• Ability to write business proposals, business plans and project plans.
• Customer service focused
• Highly-developed administration, computer skills and competency in Microsoft Programs

BENEFITS

• Improve your take home pay by using salary packaging options – up to $18,500 can be packaged every year (details via AccessPay)!
• Career development opportunities
• Leave loading of 17.5%
• Vehicle allowance
• Flexible working arrangements
• Employee Assistance Program

CULTURE

BSL employees enjoy a range of flexible work options and other attractive benefits. Recognising that there is no ‘one size fits all’ pattern of work–life balance, the organisation endeavours to provide options to suit the needs of all staff.

If this looks like a role that’s right for you, click APPLY NOW.

If you have any questions about the role, or want more clarification, please contact Louise Beaumont at [email protected] using the subject line: Retail Operations Manager enquiry via EthicalJobs for a confidential discussion.

To view the position description, please click here.

We encourage individuals from all backgrounds to apply. As an Equal Employment Opportunity provider, we understand the importance of diversity and inclusion and recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply. We encourage you to submit your application for this role if you meet some or most of the key selection criteria.

BSL is a child-safe organisation. All employees are required to undergo relevant pre-employment checks for their role, including a National Police Check, a Working with Children Check (where necessary), and sign our Child & Adult Safeguarding Policy and Code of Conduct.
Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.