Brisbane Youth Service

Since 1977, Brisbane Youth Service (BYS) has worked to create new futures for vulnerable young people at risk of homelessness aged 12-25 years and their children.

We are seeking a highly motivated Intake and Brief Intervention Worker to join our team. This position provides young people who are homeless or at risk of homelessness with solution focused crisis and early interventions and thorough assessment and referrals, both internal to BYS and to the wider community.

Employment Type & Hours:

Full-time | 76 hours per fortnight

Conditions

Level 4 - Social, Community, Home Care & Disabilities Services [SCHADS] Award 2010 + Salary Packaging

• Generous salary packaging benefits with flexible work arrangements available
• 5 weeks annual leave
• Great team culture – incl. national Voice Project's 2022 Best Workplace Winner!

Selection Criteria:

In addition to submitting a resume or CV, applicants must address the selection criteria [below] in their cover letter to be considered for shortlisting.

• Understanding of and commitment to BYS vision, objectives and practice framework
• Demonstrated understanding of the issues impacting young people experiencing or at risk of homelessness
• Demonstrated ability to undertake thorough assessments of a young person’s situation and support needs, including risk assessments and safety planning
• Demonstrated ability to work holistically with vulnerable young people, building trusting relationships and delivering solution focussed crisis and early interventions
• Strong communication skills, including interpersonal skills and writing skills and the ability to advocate effectively on behalf of young people
• Strong organisational and planning skills and the demonstrated ability to work independently and prioritise and manage competing demands

Education, Qualifications, Requirements [Mandatory]:

• A Certificate III or above in Youth Work, Community Services or similar OR demonstrated experience in a related field
• Current Queensland driver’s license
• Working with Children Suitability Card [Blue Card] / willingness to obtain a Blue Card prior to commencement
• Evidence of vaccination, immunity, or medical exemption for the following preventable diseases prior to commencement: Measles, Mumps, Rubella and Varicella [Chicken Pox]; Pertussis [Whooping Cough]; and COVID-19
• Three relevant references, including most recent Manager, if relevant.

Skills & Experience:

• Experience working with vulnerable young people
• Experience in a front-line service delivery setting (desirable)
• Experience working collaboratively with other agencies

Personal Attributes:

• Personal drive and integrity and ability to stay calm under pressure
• Consultative and collaborative working attitude
• Flexible, initiative, collaborative, inclusive, respectful, ethical, accountable
• Commitment to a learning culture and ongoing professional development

Service Delivery:

• Provide intake, assessment, early intervention and planned support including identifying housing goals, tenancy skills and other supports for vulnerable young people
• Participate in shared organisational service delivery including Needle and Syringe Exchange and Assertive Outreach through rostered HUB and temporary supported accommodation-based face-to-face, phone and mobile support including home visits
• Facilitate referrals and support young people to access housing, legal, physical and mental health support, education and employment, and engage with their community
• Facilitate appropriate referrals of young people where ongoing support is required
• Create and maintain case plans and case notes in line with organisational policies and procedures
• Experience in identifying and mitigating operational risks in service delivery
• Develop collaborative relationships with internal and external service providers
• Assist with keeping shared service delivery space clean and operational
• Participate in case planning, review, service planning and quality practice development activities as required
• Transport groups and individuals to appointments, meetings, and any other activities as required

People, Culture, Safety:

• Contribute to a culture of respect, optimism, accountability and resilience in line with organisational values
• Participate in regular supervision to monitor service delivery and evaluation and collaborate on high-risk planned support and self-care initiatives
• Where agreed with the line manager, supervise students, project staff and volunteers
• Participate as a collaborative and supportive team member, contributing to the overall effectiveness of the team and outcomes for young people
• Participate in quality practice reviews, all-staff days, organisational planning and identify and participate in training and professional development opportunities
• Protect and promote the rights of children and young people, including making decisions compatible with the Human Rights Act 2019; and responding to and reporting suspicions and disclosures of abuse or harm
• Ensure a healthy and safe workplace for all by adhering to BYS Work Health, Safety and Wellbeing Policy, Procedures and Practices
• Actively participate to deliver the BYS Reconciliation Action Plan [RAP] initiatives and measurable actions that support Aboriginal and Torres Strait Islander equality across our organisation

Administration:

• Undertake all administrative functions relating to the role in accordance with relevant policies and procedures
• Submit timesheets and leave requests accurately and on time on a fortnightly basis, in accordance with relevant legislation and organisational policy and procedure
• Prepare reports as required
• Undertake any other tasks as required

Please visit our website for more information about working with BYS: https://brisyouth.org/.

We look forward to hearing from you!