About the role

• This a full-time permanent role (part time considered).
• Salary range $115,819 - $120,652 (pro rata) plus superannuation

The Assistant Director, Operations leads an energised Operations team to deliver comprehensive systems and processes to ensure the effective administration and operations of Consumer Action Law Centre. They support change initiatives and manage various projects across the organisation.

Specifically, the Assistant Director, Operations will:  

• Manage a small team of operations professionals
• Oversee and support the implementation of new initiatives, including formal project and change management processes
• Oversee and coordinate compliance with funding and legislative obligations
• Lead continuous organisational improvements and efficiencies, for example by implementing new policies
• Drive Consumer Action’s data culture through system improvements and meaningful reporting
• Ensure the physical environment, technology and telecommunications requirements are maintained and protected.

The successful applicant will have: 

• Experience in operations management, business administration or similar.
• Strong interpersonal skills and experience managing people and stakeholders
• Extensive project and change management skills
• Highly developed written and communication skills
• The ability to understand and interpret data
• An understanding of the complexities of providing services to people experiencing vulnerability and disadvantage, particularly in the context of legal, financial counselling and advocacy services.  

Rewards and benefits 

• Hybrid work from home and office model
• Active social club
• Option of compressed hours with one RDO per fortnight  
• Comprehensive training and professional development opportunities 
• Up to $15,900 in salary packaging

Next steps

Click Apply Now to submit your application.

A position description is attached.

About Consumer Action and the role of the Assistant Director - Operations

Consumer Action is an independent, not-for-profit consumer organisation with deep expertise in consumer and consumer credit laws, policy and direct knowledge of people's experience of modern markets in Victoria. We work for a just marketplace, where people have power and business plays fair. We make life easier for people experiencing vulnerability and disadvantage in Victoria, through financial counselling, legal advice, legal representation, policy work and campaigns.

On the land of the Traditional Owners, the people of the Kulin Nations, our dedicated staff work collaboratively and deliver integrated services and projects. We have just over 50 employees and promote a diverse and inclusive culture which upholds our values of respect, fairness, reflection and courage. We strive to be an employer of choice and provide employee benefits which supports work-life balance.

The operations program is the backbone of Consumer Action’s success. It creates the conditions for efficiency, strategic focus, and scalability, enabling Consumer Action to deliver its core business while staying resilient in a changing business environment. The Assistant Director – Operations works collaboratively with the Chief Operating Officer in overseeing this function.

More about Consumer Action can be found on our website, including our Strategic Plan and Impact Report.