Join Canteen and make a difference by impacting the lives of young people affected by Cancer.

• Bring your BA Salesforce know-how to a leading not-for-profit and love what you do!
• Preference for Sydney (office in Newtown) / Flexibility considered.
• $110,000 + super and benefits

About us

Canteen acknowledges Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples and sovereign custodians of this land. We pay our respects to Elders past, present and emerging. Canteen is committed to the safety and wellbeing of children and people of all ages. We welcome all people including those from diverse backgrounds, faiths, sexual orientation and/or gender identities.

Canteen is dedicated to supporting young people and their families affected by cancer. Founded by young cancer patients, our mission is to provide essential programs, services, and resources that positively impact the lives of 12-25 year-olds facing their own diagnosis, dealing with a close family member's cancer, or grieving the loss of a loved one. We believe in the transformative power of our team, and together, we aim to make a meaningful difference in the lives of those we serve.

Canteen’s success is built on the capability and motivation of its people. We are now seeking a Business Analyst – Salesforce to join our team where you will play a crucial role in leveraging our Salesforce platform including Marketing Cloud, to streamline processes, enhance data management and improve overall efficiency within Canteen. This role involves providing project estimates, managing multiple concurrent projects and deliverables, and working closely with the Salesforce Solution Architect and Junior Business Analyst to implement effective solutions and drive user adoption. You will also address mid-level helpdesk issues and contribute to the Salesforce roadmap to ensure future growth and effectiveness.

About our benefits

We connect, we empower, we challenge, and we are real. These values ground the way we work at Canteen, and underpin a culture that brings people together, collectively, in an inspiring and positive way. Being a part of our team offers you a rewarding, purposeful and genuine experience, with endless opportunities. Find out more on our LinkedIn Life Page.

• Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $15,900 of your salary tax-free).
• 5 Weeks Annual Leave.
• Learning & Development opportunities.

About our role

• Collaborate with stakeholders to gather and document business requirements related to Salesforce (both CRM and Marketing Cloud) and integrated platforms (Calendly, Form Assembly, Canteen Connect etc)
• Conduct thorough analysis of business processes, data structures, and systems integrations to identify opportunities for improvement.
• Utilise our Salesforce platform to configure standard objects, fields, flows, validation rules, and other system functionalities to meet business requirements.
• Design comprehensive solutions that address business needs while adhering to best practices, scalability and aligned to our data architecture.
• Create documentation including functional specifications, process diagrams & user guides.
• Develop and execute test plans to ensure the quality and accuracy of Salesforce & Digital implementations.
• Provide training and support to end-users to promote effective utilisation of Salesforce.
• Respond to escalated Data & Tech Helpdesk issues.
• Proactively suggest and implement improvements to existing Salesforce configurations and processes.

About You

• Bachelor’s degree in information systems, Business Administration, or a related field
• Salesforce certifications such as Salesforce Administrator (ADM 201) and Salesforce Advanced Administrator (ADM 211) preferred.
• Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and/or Nonprofit Cloud. Marketing Cloud experience also highly regarded
• Proficiency in requirements gathering, facilitating workshops, process mapping & solution design.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with stakeholders at all levels.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

*Due to the nature of Canteen’s work, you will be required to (very) occasionally work weekends and evenings. Advance notice will be given when this is the case, and Canteen does have a Time off in Lieu policy for taking leave as agreed with the supervising manager.
If you’re passionate about what you do and are ready to make a difference, apply now.

Do not delay in applying as we will be reviewing applications periodically during this time. Please submit your Resume and Cover Letter outlining your relevant experience. Only applicants selected for interview will be contacted.

Employment Expectations

To ensure an ongoing commitment to the success of Canteen, all applications must be able to:

• Successfully complete and maintain a current National Police Check and Working with Child Check relevant to the individual’s state jurisdiction.
• Undergo an extensive screening process prior to appointment to guarantee the safety of all Canteen’s stakeholders.
• Provide at least two direct referees to ensure a successful reference check is completed.
• Provide relevant copies of professional qualification/s stated on the application