Join Canteen and help young people affected by cancer in a caring and compassionate team culture

• Make a difference by impacting the lives of young people affected by Cancer.
• Be a part of an inspiring, purposeful and transformative team culture.
• Based in Sydney, NSW
• $66,000 + super and benefits

About us

Canteen acknowledges Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples and sovereign custodians of this land. We pay our respects to Elders past, present and emerging. Canteen is committed to the safety and wellbeing of children and people of all ages. We welcome all people including those from diverse backgrounds, faiths, sexual orientation and/or gender identities.

Canteen is dedicated to supporting young people and their families affected by cancer. Founded by young cancer patients, our mission is to provide essential programs, services, and resources that positively impact the lives of 12-25 year-olds facing their own diagnosis, dealing with a close family member's cancer, or grieving the loss of a loved one. We believe in the transformative power of our team, and together, we aim to make a meaningful difference in the lives of those we serve.

Canteen’s success is built on the capability and motivation of its people. We are now seeking a Supporter Care Officer to join our team where you will maintain high quality relationships with Canteen’s supporters and fundraisers to ensure the achievement of revenue, retention and relationship goals. This is a high-impact role for a qualified Supporter Care Officer with a natural ability to connect and support.

About our benefits

We connect, we empower, we challenge, and we are real. These values ground the way we work at Canteen, and underpin a culture that brings people together, collectively, in an inspiring and positive way. Being a part of our team offers you a rewarding, purposeful and genuine experience, with endless opportunities. Find out more on our LinkedIn Life Page.

• Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $15,900 of your salary tax-free).
• 5 Weeks Annual Leave.
• Learning & Development opportunities.

About our role

• In collaboration with other team members, provide industry leading customer service to Canteen supporters via all Omnichannel engagement channels, including inbound/outbound phone, email, SMS, online/webchat and post.
• Attend to queries and complaints received via Omnichannel telephone, mail, email, SMS and online/webchat ensuring details of the queries and complaints are centrally recorded.
• Provide professional, responsive and proactive customer service at all times.
• Process donations, as per required need and within Canteen’s strict financial compliance standards.
• Actively participate in cross organisational meetings and projects, as appropriate, to facilitate development of Marketing and Fundraising activities.
• Attend and utilise SCT training to adapt approach with supporters based on the type of contact or campaign. (eg objectives for bequest supporter stewardship may differ from that of a regular giver)

About You

• Demonstrated customer service experience and an ability to represent Canteen to supporters in a professional manner;
• Similar experience in a customer service position for a charity or commercial organisation;
• Tele-sales, call centre, face to face sales or fundraising experience will be highly regarded.
• Ability to identify retention opportunities and demonstrates superior retention skills;
• Excellent database and data entry skills.
• Solid attention to detail.
• Strong organisational and administrative skills;
• Ability to build relationships quickly and easily;
• Good computer skills, especially MS Office and familiarity with databases;
• Outstanding communication skills and a natural ability to connect
• A compassionate values-based approach

*Due to the nature of Canteen’s work, you will be required to (very) occasionally work weekends and evenings. Advance notice will be given when this is the case, and Canteen does have a Time off in Lieu policy for taking leave as agreed with the supervising manager.

If you’re passionate about what you do and are ready to make a difference, apply now. Do not delay in applying as we will be reviewing applications periodically during this time. Please submit your Resume and Cover Letter outlining your relevant experience.

Only applicants selected for interview will be contacted.

Employment Expectations

To ensure an ongoing commitment to the success of Canteen, all applications must be able to:

• Successfully complete and maintain a current National Police Check and Working with Child Check relevant to the individual’s state jurisdiction.
• Undergo an extensive screening process prior to appointment to guarantee the safety of all Canteen’s stakeholders.
• Provide at least two direct referees to ensure a successful reference check is completed.
• Provide relevant copies of professional qualification/s stated on the application.