• Carers WA values its dedicated and skilled employees and aims to create a flexible, supportive and family and carer friendly workplace.
• Carers WA actively supports diversity and inclusion, and we encourage Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTIQA+ people, neurodiverse people, carers and people with disability to apply.
• We want to provide a space for everyone to have the best experience through the recruitment process, please tell us how we can best support you.

The Carer Gateway Support Officer role is a full-time, fixed term contract until 30 June 2026, which is subject to ongoing funding. The position attracts a salary package between $81,900 p.a., plus super and salary packaging, 5 weeks annual leave (with 17.5% leave loading) and two wellness days per annum.

About Carers WA:

Carers WA is the peak body representing the needs and interests of all carers in Western Australia and is part of a national network of Carers Associations providing a range of support services. Carers provide unpaid care and support to family members and friends who have disability, mental illness, a chronic condition, terminal illness, and alcohol or other drug issue or who are frail aged.
Carers WA is an accredited Carer Friendly Employer and supports employees in a caring role.

Carers WA will provide you with:

• Clinical supervision
• Extensive training and development opportunities, pertinent to your role
• Opportunity for flexible work options
• Work/life balance
• A competitive salary, including salary packaging
• A friendly, supportive, and collaborative workplace environment

The Position:

The Carer Gateway Support Officer provides carer focused services and phone-based consults with carers to identify their goals and ensure an appropriate support plan is prepared, implemented, and evaluated.

The role is multi-faceted, process driven and team orientated, requiring the ability to be adaptive to change and flexible in how work is undertaken. It involves working in a strengths based, trauma informed manner through the process of intake, planning and identifying person centred goals and supports for carers. The coordination and administration of financial and business functions is required to support the referral and delivery of services to carers, including a combination of administration, budgeting, contractor engagement and some scheduling duties.

The role also liaises with a wide range of partner organisations and internal stakeholders.

Carers WA promotes a workplace free of physical and psychological harm, however, acknowledges that some roles and inherent actions of our business mean there may be exposure to traumatic narratives. In these instances, and where possible, Carers WA will mitigate the impact of this exposure.

Typical stressors associated with this role may include exposure to traumatic narratives, compassion fatigue, and handling callers who are experiencing frustration or burnout. Therefore, mental resilience, de-escalation skills and strong self-care strategies are vital to this role.

Duties include but are not limited to:

• Contribute to the intake, planning, and support function of carers in compliance with Department of Social Services guidelines and as required within the Carer Gateway team.
• Maintain and develop comprehensive knowledge and strong understanding of funded and non-funded service providers, services options, and support agencies.
• Ensure all scheduled activities are undertaken in accordance with responsibilities and accountabilities within the allocated time frames.

Our successful candidate will have:

• A relevant qualification in Community / Health Services, Social Sciences, Psychology, Social Work (Minimum Cert IV).
• Demonstrated experience with assessments, coordination of services and referral processes.
• Knowledge and experience in trauma informed and strengths-based practice.
• Ability to multitask, managing several priorities and actions.
• Willingness to work flexibly across different functions when required, including active participation in change management.
• Proven competence with person centred practice supporting individuals to increase independence, participation, and wellbeing.
• Experience engaging with diverse individuals and communities, including Aboriginal, CaLD, LGBTIQA+ and people with disability.
• Excellent interpersonal and communication skills both written and verbal, including clear and professional etiquette through the use of telephone systems.
• Demonstrated experience in administration and business processes, including fast and accurate data entry, and high level computer skills with proficiency in Microsoft Office Suite (Excel, Outlook) and customised client databases.
• Proven ability to problem solve and utilise de-escalation skills.
• National Police Clearance issued within the last 3 months (to be provided upon employment).

Position description for this role is available upon request from [email protected] using the subject line: Carer Gateway Support Officer enquiry via EthicalJobs.

Please note: Only shortlisted applicants will be contacted for an interview.

Carers WA reserve the right to begin the recruitment process and withdraw the position prior to the close date. Applications must include a covering letter addressing the selection criteria, Curriculum Vitae and contact details of two professional referees. Applications can be submitted online via this recruitment platform.Carers WA supports a zero harm workplace culture to all internal and external stakeholders.

To learn more about working with Carers WA, we encourage you to visit our website www.carerswa.asn.au.