Are you looking for a rewarding, balanced lifestyle with a company that truly cares?

Casa Services Ltd, Central Australia’s highest quality provider with a 40-year history of supporting people with disabilities in Alice Springs, is hiring!

Casa is seeking a Client Services Coordinator with a passion for delivering high-quality, person-centered services. If you’re ready to make a difference, bring your energy, expertise, and positive attitude—this could be the role for you!

About the Role

As the Client Services Coordinator, you will play a pivotal role in ensuring high-quality, person-centered services are delivered in alignment with NDIS plans and goals. Reporting to the NDIS Manager, you will oversee a team of Team Leaders, providing leadership, guidance, and mentorship to ensure that support workers are equipped to deliver effective, responsive, and compliant services.

Responsibilities include:

• Leading service delivery planning, implementation, and coordination, ensuring client NDIS goals are met.
• Engaging with clients, families, and stakeholders to maintain service plans that align with individual needs and choices.
• Ensuring compliance with NDIS Quality and Safeguarding Framework, focusing on client safety, dignity, and autonomy.
• Providing support, supervision, and mentorship to Team Leaders to foster a positive team culture and continuous improvement.
• This is a full-time role, offering you the opportunity to make a real difference while enjoying the benefits of a balanced lifestyle in Alice Springs.

How Can I Tell if This is for Me?

If this sounds like you, please apply:

• Minimum qualification in a Diploma in Disability, Community Services, or a relevant field or equivalent 3 years experience in a similar role.
• Demonstrated experience in leading teams and managing service delivery in a disability support environment.
• Knowledge of the NDIS framework, client support planning, and relevant legislation.
• Strong organisational skills and the ability to adapt to operational requirements.
• Valid Driver’s License, NDIS Worker Screening Clearance and Police Clearance.
• COVID-19 vaccination, including 2 jabs + 1 booster.

Why Join Us?

• Amazing People: Work alongside a team of passionate and supportive colleagues who truly care about the people they support. Our clients and staff are the heart and soul of Casa, making it a wonderful place to be!
• Competitive Salary: Enjoy a salary commencing at $97,000 per annum, plus not-for-profit salary packaging benefits.
• Generous Leave: Recharge and relax with 5 weeks of annual leave (plus a 17.5% leave loading)—because we believe in a balanced and fulfilling lifestyle.
• Live the Alice Springs Lifestyle: Experience the unique charm of Alice Springs, where work-life balance isn’t just a promise—it’s a way of life!

Application Instructions

Applicants must submit a resume, a cover letter addressing the key selection criteria below, and complete a practical assessment task. For more information, please email Anthea Connelly, Human Resources Advisor, at [email protected] using the subject line: Client Services Coordinator - Alice Springs enquiry via EthicalJobs.

Key Selection Criteria

• Strong knowledge of the NDIS framework, client support planning, and relevant legislation.
• Demonstrated experience in leading teams and managing service delivery in a disability support environment.
• Ability to communicate with and relate to people with disability and their family members.
• Ability to interpret and apply relevant legislative, policies, procedures and service delivery guidelines.
• Well-developed written, oral communication and interpersonal skills, including communicating effectively with stakeholders from a diverse range of backgrounds and groups.
• Demonstrated time management skills and the ability to be flexible and responsive to operational requirements.

At Casa Services, we pride ourselves on having a flexible and inclusive work environment. If you require any specific support or adjustments throughout the recruitment process and beyond, please tell us, and we will be happy to assist.

We are committed to ensuring the safety and wellbeing of both our team and the people we support. To join our team, successful applicants will need to complete an NDIS Workers Screening Check and a Police Check as part of our onboarding process. Additionally, in line with our internal health policy, we require all staff to provide evidence of full COVID-19 vaccination (2 doses and a booster) to maintain a safe environment for everyone. Please confirm your vaccination status when addressing the selection criteria.

Casa is a welcoming and inclusive workplace that values diversity. We encourage applications from people of all ages, cultures, abilities, and backgrounds—including Aboriginal & Torres Strait Islander peoples, the LGBTQI+ community, and individuals living with disability. If you need any adjustments or support throughout the recruitment process, just let us know—we’re here to help!