Join Our Team as an Operations Support Officer!

Are you a proactive problem-solver who thrives in dynamic environments? Do you enjoy working with people, improving processes, and making a real impact? If so, Casa has the perfect opportunity for you!

As an Operations Support Officer, you’ll play a vital role in keeping our systems, processes, and day-to-day operations running smoothly. Reporting to the Business Systems and Operations Manager (BSOM), you’ll collaborate closely with our Business Systems Advisor and Operations, Asset, and Communications Coordinator to provide essential support across a variety of areas.

What You’ll Do:

• Act as the go-to person for managing service requests and task-related tickets, ensuring seamless workflow and timely solutions.
• Support business and ICT systems, helping to develop procedures, maintain a well-organised knowledge base, and assist team members.
• Oversee fleet management and maintenance coordination, working with contractors to ensure safety, reliability, and functionality across Casa’s properties.
• Play a key role in supporting operations, providing hands-on assistance wherever it’s needed to keep everything running at its best.

Why Join Us?

• Amazing People: Work alongside a team of passionate and supportive colleagues who truly care about the people they support. Our clients and staff are the heart and soul of Casa, making it a wonderful place to be!
• Competitive Salary: Enjoy a base salary of $73,803.60 per annum plus not-for-profit salary packaging benefits.
• Generous Leave: Recharge and relax with 5 weeks annual leave, including a 17.5% leave loading—because we believe in a balanced and fulfilling lifestyle.
• Live the Alice Springs Lifestyle: Experience the unique charm of Alice Springs, where work-life balance isn’t just a promise, it’s a way of life!

If you’re someone who’s organised, loves helping people, and takes pride in keeping systems and processes running smoothly, we’d love to hear from you. Join us in making a difference. Apply today!

How can I tell if this is for me?

If this sounds like you then please apply:

• Certificate III in Business Administration, Information Technology, or a related field or equivalent experience in operations, administration, or ICT support.
• Strong organisational skills: The ability to manage multiple tasks, prioritise effectively, and keep processes running smoothly.
• Problem-solving abilities: A proactive mindset to identify issues and find practical, efficient solutions.
• Excellent communication skills: Clear and confident communication with team members, contractors, and stakeholders.
• Technical confidence: Comfort with ICT systems, digital tools, and learning new technologies to support operations.
• Attention to detail: Ensuring accuracy and thoroughness in all tasks, from managing requests to coordinating maintenance.
• Valid Driver’s License, NDIS Worker Screening Clearance & Police Clearance.

Application Instructions:

Applicants must submit a resume and cover letter telling us about your skills and experience relevant to the role!

You are encouraged to apply as soon as possible as applications will be reviewed on submission and as such the closing date may be subject to change.

At Casa Services we pride ourselves on having a flexible and inclusive work environment. If you require any specific supports or adjustments throughout the recruitment process and beyond, please tell us and we will be happy to assist.

At Casa, we are proud to provide high-quality disability services, and we are committed to ensuring the safety and wellbeing of both our team and the people we support. To join our team, successful applicants will need to complete a NDIS Workers Screening Check and a Police check as part of our onboarding process. Additionally, and in line with our internal health policy, we also require all staff to show evidence of full COVID-19 vaccination, including 2 doses and a booster, to maintain a safe environment for everyone. Please confirm your vaccination status when addressing the selection criteria.

Casa is a welcoming and inclusive workplace that values diversity. We encourage applications from people of all ages, cultures, abilities, and backgrounds—including Aboriginal & Torres Strait Islander peoples, the LGBTQI+ community, and individuals living with disability. If you need any adjustments or support throughout the recruitment process, just let us know—we’re here to help!