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NDIS Service Manager - Hunter

Castle Personnel Services Ltd

Are you prepared to challenge the status quo and advocate for the rights of people with disability to achieve economic and social participation?

Do you have the capacity to lead teams who share a commitment to building an inclusive community, supporting people to achieve their goals, reach their full potential and live their best life?

We are looking for our next leader, who has experience and an extensive knowledge of NDIS service requirements and legislation.

This opportunity is for you if you have:

  • Determination to create an environment where people not only dare to dream but to lead teams who are skilled in supporting those dreams.
  • Commitment to quality services, designed to support people to progress and achieve their goals.
  • Belief in the importance of peer and community connection and experience of the barriers and challenges that compromise social participation for people with disability.
  • Desire to work collaboratively with a peer group of business leaders to innovate and achieve these objectives.
  • Understanding of the importance of data informed decision making and sustainable program delivery.

If this sounds like you, we are ready and waiting to hear from you.

About Castle

For over 30 years, Castle has helped more people with disabilities, mental health conditions, chronic illnesses and injuries find work, connection with their community and live meaningful lives than any other organisation in the Newcastle, Hunter, and Central Coast regions.

Castle’s group of highly passionate people, provide support to people to empower and facilitate them to achieve social and economic participation through capacity building, social connection, training, education and employment in collaboration with community referral partners.

We believe in ‘opening a world of possibilities’ through the power of diversity, the responsibility of inclusion and the value of employment.


  • Fully maintained company vehicle, laptop and smart phone.
  • Access to generous FBT exemptions and meal entertainment benefits.
  • Inclusive culture! We’re genuine, we celebrate the wins, we look on the bright side and we never give up.

About this Opportunity

The Service Manager manages NDIS service delivery ensuring service excellence, financial performance, contractual compliance, innovation and industry best practice in the delivery of services. The Service manager ensures the delivery of person centred services and the enabling of workforce to support NDIS participants to build their capacity and achieve social and economic participation.

This position leads a team of Disability Support Workers and key business support roles, the role is based at Mayfield and will overs services across the Hunter area.

Further tasks required in the role include:

  • Leading the delivery of services that are responsive to participant and market need.
  • Managing stakeholder relationships by facilitating and maintaining relationships with government agencies, community organisations, support groups or businesses.
  • Providing ongoing feedback, mentoring, and advice and coaching to direct reports, supporting skill and career development, continuous improvement and increased competencies through an effective performance management framework.
  • Achieving all Operational Key Areas of Responsibilities (KRA) to deliver high quality participant services in line with Castle’s strategic direction, ensure business viability and share collective responsibility for delivering organisational objectives.
  • Complying with relevant registration and reporting obligations as required of NDIS Providers and Castle’s policies.
  • Preparing accurate and timely reports on key performance and productivity trends within the region and analysing data to drive business efficiencies and sustainability, respond to market need and drive business growth.
  • Implementing, monitoring, reviewing and meeting annual budgets allocated to their portfolio.


If this is you, apply now with a copy of your current CV and a cover letter outlining your experience and interest in the opportunity.

For more information please contact Human Resources at HR@castle.org.au using the subject line: NDIS Service Manager Hunter enquiry via EthicalJobs.

We look forward to hearing from you.

Castle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. Castle encourages people with disability, Aboriginal Australians, young people and people from culturally diverse backgrounds to apply for this job.

Castle also promotes Accessibility for all hiring campaigns, please advise if you require assistance.

Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands – past, present and emerging.

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