Benefits

• Fully maintained company vehicle, laptop and phone

• Reduce your tax and save on expenses with access to not-for-profit salary packaging

• Work for a small organisation with a strong alignment to their values & inclusive culture

Join Our Passionate Team at Castle

At Castle, we've been making a difference for over 30 years, helping individuals with diverse abilities lead meaningful lives in the vibrant communities of Newcastle, Hunter, and Central Coast. We're not just a company; we're a dedicated team committed to 'opening a world of possibilities' through diversity, inclusion, and the value of employment.

Our participants are the driving force behind everything we do. Whether it be gaining employment, accessing education, or participating in their community, together, we collaborate to help them achieve their goals.

We are constantly seeking like-minded individuals to join our team. In return, Castle is committed to creating a work environment where people can bring their authentic selves to work, as we want to see you thrive.

Your Opportunity Awaits

As the Service Relationship Coordinator some of your core responsibilities will be:

• Ensure a high quality of service to internal and external stakeholders through identification of opportunities for service enhancement awareness and practices
• Provide accurate information, guidance, and support to internal stakeholders on relevant service techniques and processes to enhance service delivery, including contributing to local planning and development of service offerings
• Liaise and engage in a variety of complex settings, managing and supporting problem resolution involving multiple services or interventions.

This is a full-time, permanent position based at our Maitland location with flexibility to work out of other Castle sites as suited to your needs and the business needs.

Maximise your earnings with our attractive salary packaging benefits! Choose the benefits that best suit your needs and lifestyle, including living expenses (mortgage/rent), meal and entertainment, and even purchasing a car. By paying for these expenses before tax is calculated, you'll pay less tax and have more money to spend, you are able to claim a total of $18,550 per year.

What You'll Need to Succeed

If you do not meet all the listed requirements, please do not let this deter your application or motivation to have a conversation with the Hiring Manager

• Degree/Diploma/ Advanced Diploma/Associate Degree qualification or equivalent knowledge and experience of over 5 years

• Demonstrated experience with between 3 to 5 years in business development and stakeholder management

• Demonstrated ability to develop significant knowledge of supports and services available internally and externally, with a flexible and creative approach

• Demonstrated experience in the use of client database systems and related technology, including the optimisation of data across organisational systems

• Demonstrated ability to develop strong business networking skills with external stakeholders to create relationships that deliver mutual benefit

• Demonstrated personal integrity, professionalism and empathy towards people living with disabilities

Essential Criteria

• Current unrestricted driver licence or access to transport

• Willingness to obtain a NDIS Worker Check and Working with Children Check

• Willingness to demonstrate Castle’s Vision, Purpose and Value statements and the ability to engage others and influence organisational culture.

Ready to Make a Difference? Apply Now!

If this is you, apply now with a copy of your current CV and a cover letter outlining your experience and interest in the opportunity.
For more information, please contact HR, at [email protected] using the subject line: Service Relationship Coordinator enquiry via EthicalJobs.

We look forward to hearing from you.

Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. Castle encourages people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply for this job.
Castle also promotes Accessibility for all hiring campaigns. Please advise if you require assistance.

Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands – past, present and emerging.