• Classification Level 2
• This is a Full-time permanent role and is available for an immediate start.
• Working hours from 2 pm to 10 pm on Monday to Wednesday, 9 am - 5 pm on Thursday and Friday.

Remuneration and benefits

• $73,623 - $80,623 per annum including super and attractive salary packaging options

• Four weeks of annual leave per annum plus leave loading as well as additional paid leave during the Christmas closure;
• Full time staff work a 35-hour week and we offer flexible working arrangements;
• Staff are eligible to salary sacrifice a portion of their base salary (up to $18,000);

An opportunity to make a difference

The Client Services team is the first point of contact for clients either in person or by phone. The Client Services Assistant provides administration support for the Evening Advice Sessions in collaboration with the relevant lawyers and social workers, and the Volunteer Coordinator. This role provides overflow coverage for the Client Services Officers who provide first point of contact with clients. This role has some contact with clients and provides a strong starting point for connecting with Caxton’s programs and clients. The role encompasses general administrative support to the client services team as required, which includes such tasks as mail handling, document inbox management and filing, appointment reminders and follow up for clients, and other administrative tasks as directed.

Key accountabilities

• Provide the smooth reception and administration of our three Evening Advice Sessions Monday – Wednesday.
• Follow-up and create diary appointments for clients ensuring high levels of accuracy and collection of all relevant information.
• Send appointment reminders.
• Management of inboxes is effective, coordinated and responsive.
• General reception and administration duties, including welcoming of volunteers and clients at evening sessions, management of incoming and outgoing mail, car and room bookings, ensuring the reception area is well presented and resourced.
• Provide administrative support to Client Services workers and
• Any other duties as directed by the Line Manager.

Essential requirements

• Experience in a customer facing role, preferably in a Community Services setting
• Exceptional interpersonal and communication skills, with the ability to deal with vulnerable and/or marginalised members of the community
• Strong professional boundaries and ability to remain impartial during interactions with clients.
• Excellent time management skills and ability to meet deadlines.
• Ability to ‘think on your feet' and navigate unpredictable situations at times.
• Work independently and as an effective team member in the absence of specific instruction.
• Ability to multi-task and prioritise key tasks and requests;
• Ethical and mature approach to dealing with sensitive and highly confidential information;
• Computer literate and proficient in major administration software packages such as Microsoft (Outlook, Excel, Word) and SharePoint.
• Proficient in use of Client Management systems; use of CLASS is desirable, however not essential.

WHY CAXTON LEGAL?

Caxton Legal Centre has played a central part in Queensland’s legal landscape over the past 50 years, leading the state’s first Stolen Wages case, successfully representing well over 100 victims of the 2011 floods, and paving the way for multidisciplinary service delivery to people experiencing elder abuse.

We are an engaged, passionate and talented group of lawyers, social workers, and administrative staff with whom you are encouraged to collaborate with and learn from in order to meet our client’s needs.

Our full-time staff enjoy a 35-hour working week paid at the full-time Award rate, with time off in lieu if additional approved hours are worked. Paid Christmas leave is provided during the office shut-down period to New Years in addition to four weeks paid annual leave.

Caxton is currently experiencing significant growth and change across many of its programs; these roles represent investments into the future of our service delivery and capabilities across South-East Queensland.

If you are interested in joining a team who are highly committed to social justice and value diversity and human rights, please submit your cover letter addressing the key accountabilities and essential requirements along with your CV below, to Damian Kelleher, COO.