• This is a Part-time contract 17.5 hours/week until January 2026. Available for immediate start.

Remuneration and Benefits

• Level 4 SCHADS Award;
• $85,121.40 - $91,600.60 per annum excluding super and attractive salary packaging options ($42,560.70 - $45,800.30 per annum at 0.5 FTE);
• Four weeks of annual leave per annum plus leave loading as well as additional paid leave during the Christmas closure;
• Caxton pays superannuation of 12.75% during the financial year of 2024 - 2025 and will return to the superannuation guarantee rate in 2025 - 2026;
• Full time staff work a 35-hour week and we offer flexible working arrangements with the ability to work from home on agreed days as meets the need of the staff member and the organisation;
• Staff are eligible to salary sacrifice a portion of their base salary (up to $15,900).

An OPPORTUNITY to Make a difference

Caxton Community Legal Centre is a community legal centre whose purpose is to promote and protect human rights in Queensland through access to justice. Caxton provides accessible legal information so people know their rights and can prevent or respond to legal problems. Prioritising those who experience disadvantage, trauma and marginalisation, Caxton provides free, high-quality legal assistance and social supports.

This is an intake social work role focused on triaging calls/emails/agency referrals from people seeking help with elder abuse issues primarily, but also issues of guardianship, future planning for financial safety or other enquiries from seniors. This role supports the Seniors Legal and Support Service (SLASS) but may also be called upon to assist in other intake duties from time to time.

Key accountabilities

• Conduct high quality intake processes to build client rapport, identify client needs, assess against eligibility criteria, triage for appropriate service access, book appointments and provide tailored information and referrals.
• Undertake administrative tasks relevant to intake including data entry, file management, conflict checking, administering an intake inbox.
• Liaise with key stakeholders in support of the client accessing the Centre’s services.
• Provide administrative and practical support to the lawyers and social workers in the SLASS team.
• Provide community education support including assisting with preparing community education resources and sometimes attending community education sessions and providing information to attendees.

Essential requirements

• Member of the Australian Association of Social Workers or eligible for membership.
• Strong communication skills, particularly in obtaining information from clients, some of whom maybe highly stressed 
• A good level of computer literacy and competency in major administration software packages such as Microsoft (Outlook, Excel, Word) and SharePoint 
• Good organisational and time management skills for well-paced phone intake alongside other tasks
• Ability to appropriately deal with sensitive and highly confidential information with a high level of tact, discretion and judgement
• Some evening work may be required
• Depending on health laws and regulations, vaccinations can be mandatory in order to work with vulnerable clients and/or be in the workplace. For example, some clients live in residential age care facilities which at times are required by law/regulation to ensure visitors are vaccinated and wear personal protective equipment. 

Why caxton legal?

Caxton Legal Centre has played a central part in Queensland’s legal landscape over the past 50 years, leading the state’s first Stolen Wages case, successfully representing well over 100 victims of the 2011 floods, and paving the way for multidisciplinary service delivery to people experiencing elder abuse.

We are an engaged, passionate and talented group of lawyers, social workers and administrative staff with whom you are encouraged to collaborate with and learn from in order to meet our client’s needs.

Our full-time staff enjoy a 35 hour working week paid at the full-time Award rate, with time off in lieu if additional approved hours are worked.

Paid Christmas leave is provided during the office shut-down period to New Years in addition to four weeks paid annual leave.

Caxton is currently experiencing significant growth and change across many of its programs; these roles represent investments into the future of our service delivery and capabilities across South-East Queensland.

A position description is attached below.