About C Care

C Care is a front-line community organisation that supports 2000+ individuals and families across Melbourne’s south east who experience food insecurity and social isolation.

C Care leverages a predominantly volunteer workforce to provide a full range of personalised services tailored to the unique needs of our recipients. C Care’s services provide accessible, culturally appropriate resources for vulnerable members of our community.

We focus equally on fulfilling our recipients’ needs, as well as creating a strong sense of community for all stakeholders.

Role Purpose

The Aged Care Volunteer Visitors Scheme (ACVVS) enriches the lives of older adults by providing social visits from dedicated volunteers. C Care’s ACVVS program recruits compassionate volunteers who are thoughtfully matched with recipients for regular visits, at least every fortnight. Seniors participating in the ACVVS benefit greatly from the meaningful connections they form with their matched volunteers.

This role focuses on co-ordinating and expanding our ACVVS program by collaborating with and supporting C Care's existing volunteer- and recipient-dedicated teams. The ACVVS Coordinator will lead all program processes, including recruitment and training of volunteers, matching volunteers with suitable recipients, collaborating with key community organisations to engage new volunteers and recipients, and overseeing volunteer reporting and feedback.

Key Responsibilities and Accountabilities

• Receiving and managing referrals of older people into the ACVVS program, in conjunction with the recipient services team
• Supporting the volunteer manager to recruit, train, and match volunteers with recipients, ensuring activities are consistently recorded.
• Arranging and conducting introductory visits with new volunteers and older people
• Promoting volunteer opportunities to the local community
• Serving as the primary point of contact for volunteers, recipients, and referrers to address feedback and concerns, proactively resolve issues to ensure a positive program experience for all participants.
• Engage with ACVVS network members, participating in regular meetings and sharing insights.
• Document all ACVVS activities in C Care's management systems (Salesforce), providing timely reports to C Care leadership and the Department of Health and Aged Care.
• Maintain and develop partnerships with residential aged care facilities, community organisations, and referral sources to increase awareness of ACVVS and engage new recipients.

Key Performance Indicators

These KPIs ensure high-quality, responsive services that meet our recipients' and volunteers’ needs:

• Meet funded targets in alignment with government program guidelines.
• Coordinate volunteers following national best practice standards and C Care volunteer management policies and processes.
• Ensure recipient satisfaction with the program, maintaining highly responsive communication with recipients and their referrers
• Ensure that all ACVVS activities and communications are accurately recorded and reported.
• Undertake accurate and timely reporting as required by the ACVVS.
• In conjunction with, and in consultation with relevant stakeholders, review and evaluate the effectiveness and efficiency of ACVVS, identify opportunities for improvement, and implement feedback to ensure the program continues to meet the needs of stakeholders.

Key Selection Criteria

Essential:

• Experience in recruiting and engaging with aged care recipients, their families, and service providers, or equivalent experience in a related field.
• Skilled in computer applications, including Google Workspace and Customer Relationship Management (CRM) software.
• Excellent interpersonal skills and demonstrated experience in delivering client-centred services
• Excellent organisational skills with the ability to create and adhere to efficient systems and processes.
• An ability to work effectively within a team, valuing input from colleagues and incorporating feedback to achieve shared goals.
• Uphold company values, including commitment to community, compassion, empathy, and inclusion.

Desirable:

• Experience in managing volunteers, including undertaking recruitment and onboarding procedures and providing ongoing support and training to volunteers.
• Experience in culturally and linguistically diverse community settings, and an understanding of diversity issues within the elderly population.
• Experience in working in Aged Care services in Victoria, including experience working with My Aged Care and knowledge of the Strengthened Aged Care Quality Standards November 2023.

Qualifications and Employment Rights

Essential:

• Tertiary qualification in Social Work, Community Services, Community Welfare or other relevant discipline.
• National Police Check
• Hold the right to work in Australia

Desirable:

• Driver’s license.
• Certificate IV in Coordination of Volunteer Programs.

Please note this is a part-time 0.8 or full time role (subject to available funding), this can be discussed during the interview process.

This is offered as an 8-month maximum-term position to cover parental leave. There may be potential for extension or ongoing employment.