Cancer Council NSW is Australia’s leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment.

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.

Together, we will work towards our goal of a cancer free future, while at the same time encouraging you to get the most out of your life with a supportive environment anchored in flexibility, physical and mental wellbeing to bring out the best of what makes you uniquely you. CCNSW we’re here for meaningful careers that feel good.

About the team

Cancer Council 13 11 20 is a cancer information and support service that is available to anyone with a question about cancer including patients, carers, family members, health professionals and public. The service is staffed by experienced oncology health professionals and is delivered via phone and online communication channels.

About the role:

The key purpose of the 13 11 20 Information and Support Consultant is to provide comprehensive, credible information and psychological support and, where appropriate, navigate to both internal and external services. The position complements the existing cancer services and ensures that all individuals have timely access to cancer information and support. Please note: this position is required to work Monday, Tuesday and Wednesday.

Key responsibilities of the role:

• Provide clients of the 13 11 20 Service with information and navigation to health services, Cancer Council, and community-based cancer supportive care services.
• Provide short term emotional support to people affected by cancer and navigate to psychosocial services for ongoing support if needed.
• Provide day to day delivery of the 13 11 20 service including:
  • a timely client focused response to contacts of the service
  • demonstration and ongoing development of oncology knowledge, cancer services knowledge and referral pathways
  • collection of National Minimum Dataset (NMDS) data and ensure data integrity in Cancer Council’s Client Relationship Management (CRM) system
  • adherence to 13 11 20 service policies and procedures and ensure continuous improvement of the service
  • compliance with National 13 11 20 service quality assurance and submit relevant quality assurance activities.
• Build strong and effective relationships with health professionals who contact 13 11 20 to ensure that the service and other CCNSW supportive care services complement existing health services and patient outcomes.
• Work closely with Lead, 13 11 20 Information & Support and Lead, Cancer Council Liaisons to build and maintain a robust and current database of cancer, health and community knowledge, information, and services database.
• In consultation and collaboration with the Manager, Direct Cancer Support unit and Lead 13 11 20 contribute subject matter expertise to internal and external priority projects as needed.
• Assist with promotional requests for the 13 11 20 service including presentations to internal or external stakeholders.
• Attend all training, development and organisational engagements opportunities as required by CCNSW.
• Demonstrate a client centric culture by actively working to improve our understanding of client needs and enhance the client experience across CCNSW services.

About you

Essential:

• Qualifications in nursing or allied health. Current registration with APHRA (nurse/radiation therapist /physiotherapist /psychologist) or tertiary qualification which provides eligibility to the relevant professional association (social work/dietetics).

• Demonstrated understanding of the supportive care needs of people affected by cancer.
• Experience working with and providing support to people experiencing elevated levels of distress.
• Experience assessing patient or client needs and making appropriate referrals to health professionals and services.
• Demonstrated ability to engage and develop effective relationships with health professionals, community services, and non-government organisations.

• Previous experience working in a clinical environment, preferably in oncology.
• Effective communication skills (and ability to adapt appropriately to professional, clinical and community audiences) and experience presenting to both professional and community audiences.
• Ability to initiate, problem solve and adapt priorities as needed.
• Demonstrated skills in improving systems and processes.

• Experience using client management databases and computer literacy in Microsoft Office suite of programs – Outlook, Word, Excel, and PowerPoint.

Desirable:

• Experience developing the public profile of an organisation or program
• Experience managing projects and change

About the benefits

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
• Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award.
• A balanced organisational approach to WFH and office
• Additional performance-based leave available.
• Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
• Discounts available for everyday expenses such as private health, retail and fitness

CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments to submit your application, please get in touch with us at [email protected] using the subject line: Cancer Information & Support Consultant - 13 11 20 enquiry via EthicalJobs.

Click 'Apply Now' to visit our website directly, then click on the role title and submit your cover letter and resume.

Please note, the health and safety of our people is a priority for us, our employees and volunteers are strongly recommended to be up to date with their COVID vaccination.