Job Summary
- Applications close:
- Job posted on: 21st Jun 2024
- Brisbane & Gold Coast > Brisbane
2 days left to apply
The Practice Quality Assurance Coordinator (PQAC) - Complaints will work within the Practice Governance Unit (PGU) to enhance the quality, safety and supports to maximise outcomes for clients. The role will work alongside a small multiple-disciplinary team across Centacare services and will provide ongoing management of escalated and external complaints and the complaints management system, providing support across all service streams.
Centacare is one of the largest not-for-profit organisations in South East Queensland. We employ more than 3000 people and volunteers across 200 locations, and have a proud, 60-year tradition of responding to the diverse needs and aspirations of people in the many local communities of which we are a part.
At Centacare, care is a calling. Our people share a commitment to doing whatever they can to ensure that everyone in their communities are not just cared for, but cared about, in ways that help them live their fullest lives. Across aged care, community and pastoral care, disability care, Early EdCare and family and relationship care our teams walk alongside people, providing the support they need to achieve their goals.
Centacare services include:
Centacare has embarked on a significant change journey to deliver on our promise that ‘It’s more than care, it’s a calling’. This includes a focus on creating a truly ‘Client First, One Team’ culture; reimagining our organisational design around the needs of clients; and enhancing our capabilities and person-centred approaches in order to maintain high-quality service delivery into the future. A number of key strategies are underway to realise this significant transformation.
A key initiative of Centacare’s ‘Client First Reforms’ is the establishment of an organisation-wide Practice Governance Unit (PGU). The Practice Governance Unit will support the development of systematic and evidence-informed measures to ensure that across all our diverse services, we can demonstrate that we are meeting clients’ needs, circumstances and goals. Practice governance will support enhanced competencies and confidence for all employees in undertaking their important roles; and ensure consistent, safe and quality outcomes for all clients who place their trust in us each and every day.
The role of Practice Quality Assurance Coordinator – Complaints will:
You will have:
Your personal qualities are equally important as your skills and experience. You will bring the ability to develop respectful and productive relationships with a range of stakeholders, including government and statutory bodies; a collaborative approach; ability to manage competing priorities; and willingness to take personal responsibility for ensuring that in every decision and in every action, we consider the needs of Centacare clients first.
In recognition for your skills and experience, in addition to working in a professional, supportive environment, that recognises you as a person, not just an employee, you will be provided with a competitive remuneration package, including 12% superannuation and the option to salary package (reduce your taxable income!), plus options for flexible working arrangements.
For more information or to request a copy of the position description, please email [email protected] using the subject line: Practice Quality Improvement Coordinator - Complaints enquiry via EthicalJobs.
As part of your application, please include a cover letter outlining your suitability for the role (no more than 2 pages).
Applications must be received no later than the closing date.
The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 – 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.
Applications for this role will take you to the employer’s site.
2 days left to apply