Are you proactive, dedicated to helping others, and skilled at fostering strong relationships?

We are seeking a dynamic project officer to join our team. In this role, you will play a crucial part in supporting our Switch to Social Work initiative through project support and driving our concierge support service.

If you are passionate about making a difference, building relationships, possess a can-do attitude, and thrive in a role where you can utilise your initiative, administration and interpersonal skills, we encourage you to apply.

Position Summary

The position will provide a responsive concierge service to the program participants including, students, host organisations and additional program partners. In addition, the position provides high level administration support to the Switch to Social Work team to assist in delivering a responsive, evidence-based program. This is an excellent opportunity for an experienced project officer to join a team where the focus is on operationalising policy and implementation of a complex project.

If you have excellent written and verbal skills, the ability to build relationships with different stakeholders and have an eye for detail while working autonomously along with knowledge of the child and family services sector then this is the perfect job for you.

• Position Title: Project Officer
• Portfolio: Switch to Social Work
• Work Type: Full Time (1.0FTE) Fixed Term – until February 2026
• Location: Blended work plan - home & office (3 days per week) (Melbourne CBD)

• Reports to: Manager – Switch to Social Work
• Reporting to this role: There are no positions reporting to this role.

Key Accountabilities

• Serve as the primary concierge contact point for participants and host organisations, building strong relationships through attentive service and effective communication.
• Provide personalised assistance to participants as required to enhance their program experience.
• Provide regular check-ins with participants and proactively trouble shoot any issues or queries.
• Design, develop and deliver monthly participant drop-in sessions.
• Provide high level administrative and project support to the Project Manager and Switch to Social Work team, including minute taking.
• Assist in maintaining and collecting data and preparing program reports for a wide variety of audiences.
• Attend and actively engage in program meetings as required.
• Collaborate with internal and external stakeholders to streamline processes and improve program delivery.
• Work autonomously, while seeking assistance as required to deliver program objectives and outcomes to a high standard.

About the Centre

The Centre for Excellence in Child and Family Welfare (the Centre) is the peak body for child and family services in Victoria. For over 100 years we have advocated for the rights of children and young people to be heard, to be safe, to access education and to remain connected to family, community and culture.

We provide training, research, and networking opportunities within the sector, representing over 100 community service organisations (CSOs), students and individuals working across the continuum of child and family services throughout Victoria.

The Centre is committed to being a diverse and inclusive workplace, and to the health, wellbeing and cultural safety of our staff. We encourage applicants of any background, culture, gender, and experience to apply.

Benefits of working at the Centre

• Up to three days additional leave (pro rata) over Christmas/New Year period
• Family focus/friendly flexible working arrangements
• A supportive and positive work environment
• A flexible hybrid work-from-home arrangement
• Paid parental/carer/study leave
• Ongoing training and professional development opportunities
• Employee Assistance Program (EAP)
• Leave loading of 17.5%
• Attractive not-for-profit salary packaging (this boosts your income by reducing the amount of tax you pay), with additional Meal/Holiday accommodation benefit

How to apply:

To apply for this role please click Apply Now to:

• Upload a cover letter outlining your skills and experience which relate to the role description, with
• Your CV and
• A response to the Key Selection Criteria (maximum 2-pages).

A position description is attached.

For any further enquiries please email: [email protected], using the subject line: Project Officer - Switch to Social Work enquiry via EthicalJobs.

Applications will be reviewed on a rolling-basis as we would like to appoint as soon as possible.