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    Consumers Health Forum of Australia's logo

    Consumer Engagement Officer - Canberra / Melbourne

    Consumers Health Forum of Australia
    • Make a difference in this consumer engagement role
    • Deliver exceptional customer service
    • Competitive salary with salary packaging benefits

    ABOUT CHF

    As the national peak body for Australian health consumers, Consumers Health Forum has an ambitious agenda to expand our reach and influence. With sustainable funding and a new executive team, CHF is committed to ensuring consumers are engaged and supported to co-design and advocate for a better health system. We represent consumers’ needs and amplify their voices.

    As an employer, CHF also has a person-centred approach that listens and supports. We are committed to building an inclusive culture that values diversity, collaboration and trust. We will give you the flexibility to bring your best self to work but need team members who can work both independently and across functions.

    Most of all, in this period of growth, we need people who can be relied upon to get the job done.

    ABOUT THE ROLE

    The Consumer Engagement Officer reports to the Senior Consumer Engagement Officer. This role can be in Melbourne or Canberra, with hybrid working arrangements available. The role may involve some interstate travel.

    You will support our consumer engagement activities. As part of a small team, you will have exceptional interpersonal and customer service skills, and be highly

    organised. You will also have a real penchant for helping to develop and maintain systems, processes, guides and resources including use of CRM (Salesforce) and Office 365.

    You will aim to deliver best practice consumer engagement. Other key responsibilities are:

    • Maintaining strong connections with our consumers and stakeholders.
    • Timely resolution of issues arising that enhances consumer engagement and builds long-term relationships and trust.
    • Working closely with our Policy team, co-ordinate and ensure smooth implementation of consumer engagement activities and events such as webinars, roundtables etc.
    • Support the delivery of CHF’s educational programs for consumers.
    • Continually measure, report and improve the effectiveness of CHF’s engagement efforts.
    • Maintain data integrity of our CRM, including extraction of reports.
    • Produce, and where required, provide input into relevant reports and ensure any associated timelines are met.

    ABOUT YOU

    You should have:

    • Commitment to achieving and upholding the CHF vision, mission and values.

    • Relevant experience in customer, consumer or stakeholder engagement activities including an understanding of best practice customer service.

    • Highly developed collaboration, interpersonal and problem-solving skills.

    • Experience in coordinating events.

    • Strong attention to detail including supporting the development, maintaining and refining systems and processes to support successful outcomes.

    • Ability to respond flexibly and work in a busy and complex environment where there are competing demands, changing priorities, tight deadlines and limited resources.

    • Proficient level of computer literacy in the use of Microsoft Office, coupled with strong CRM database management skills (Salesforce).

    DESIRABLE

    BENEFITS OF WORKING WITH CHF

    • Tertiary qualifications in a relevant field.
    • Knowledge of the health sector.
    • An understanding of the principles supporting educational programs.
    • Generous salary packaging arrangements and leave entitlements.
    • Share your working time between our office and home.
    • Melbourne or Canberra based.
    • A strong commitment to your professional growth and development.

    Note: You must have the right to work in Australia and demonstrate the absence of a relevant criminal history to be appointed. A current Working with Children’s check and/or Working with Vulnerable People check is also required. This role is full-time, ongoing.

    Note: You must have the right to work in Australia and demonstrate the absence of a relevant criminal history to be appointed. A current Working with Children’s check and/or Working with Vulnerable People check is also required. This role is full-time, ongoing.

    For more information, please contact Tony James at [email protected], using the subject line: Consumer Engagement Officer - Canberra / Melbourne enquiry via EthicalJobs.

    A position description is attached.

    Apply now
    Consumers Health Forum of Australia's logo
    Apply now
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