Job Summary
- Applications close:
- Job posted on: 18th Jul 2024
As the national peak body for Australian health consumers, Consumers Health Forum has an ambitious agenda to expand our reach and influence. With sustainable funding and a new executive team, CHF is committed to ensuring consumers are engaged and supported to co-design and advocate for a better health system. We represent consumers’ needs and amplify their voices.
As an employer, CHF also has a person-centred approach that listens and supports. We are committed to building an inclusive culture that values diversity, collaboration and trust. We will give you the flexibility to bring your best self to work but need team members who can work both independently and across functions.
Most of all, in this period of growth, we need people who can be relied upon to get the job done.
The Consumer Engagement Officer reports to the Senior Consumer Engagement Officer. This role can be in Melbourne or Canberra, with hybrid working arrangements available. The role may involve some interstate travel.
You will support our consumer engagement activities. As part of a small team, you will have exceptional interpersonal and customer service skills, and be highly
organised. You will also have a real penchant for helping to develop and maintain systems, processes, guides and resources including use of CRM (Salesforce) and Office 365.
You will aim to deliver best practice consumer engagement. Other key responsibilities are:
You should have:
Commitment to achieving and upholding the CHF vision, mission and values.
Relevant experience in customer, consumer or stakeholder engagement activities including an understanding of best practice customer service.
Highly developed collaboration, interpersonal and problem-solving skills.
Experience in coordinating events.
Strong attention to detail including supporting the development, maintaining and refining systems and processes to support successful outcomes.
Ability to respond flexibly and work in a busy and complex environment where there are competing demands, changing priorities, tight deadlines and limited resources.
Proficient level of computer literacy in the use of Microsoft Office, coupled with strong CRM database management skills (Salesforce).
BENEFITS OF WORKING WITH CHF
Note: You must have the right to work in Australia and demonstrate the absence of a relevant criminal history to be appointed. A current Working with Children’s check and/or Working with Vulnerable People check is also required. This role is full-time, ongoing.
Note: You must have the right to work in Australia and demonstrate the absence of a relevant criminal history to be appointed. A current Working with Children’s check and/or Working with Vulnerable People check is also required. This role is full-time, ongoing.
For more information, please contact Tony James at [email protected], using the subject line: Consumer Engagement Officer - Canberra / Melbourne enquiry via EthicalJobs.
A position description is attached.