ABOUT CHF

As the national peak body for Australian health consumers, Consumers Health Forum has an ambitious agenda to expand our reach and influence. With sustainable funding and a new executive team, CHF is committed to ensuring consumers are engaged and supported to co-design and advocate for a better health system. We represent consumers’ needs and amplify their voices.

As an employer, CHF also has a person-centred approach that listens and supports. We are committed to building an inclusive culture that values diversity, collaboration and trust. We will give you the flexibility to bring your best self to work but need team members who can work both independently and across functions.

Most of all, in this period of growth, we need people who can be relied upon to get the job done.

ABOUT THE ROLE

The Senior Consumer Engagement Officer will report to the Director, Advocacy and Engagement. This role can be in Melbourne or Canberra, with hybrid working arrangements available. The role may involve some interstate travel.

You will build the capacity of consumers and lead the implementation of new strategies and processes for member and consumer engagement. In addition to this

you will:

• Promote and protect the reputation of CHF by striving for best practice consumer engagement.
• Support the development of, and implement, an internal consumer engagement strategy.
• Attract and retain members (organisational and individual) through an enhanced Member and supporters of CHF value proposition.
• Build the capacity and skills of consumers by developing and implementing CHF’s consumer education program(s).

• Working closely with our Policy team, map, redesign and oversee smooth implementation of activities and events such as webinars, roundtables etc.
• Build trusted relationships with internal stakeholders including the Executive and team members.
• Ensure contract requirements/deliverables are met and contribute to activity work plans, development of submissions and associated performance reporting.
• Continually measure, report and improve the effectiveness of CHF’s engagement efforts, including implementing process mapping and redesign to drive improvements.
• Compile and review reports from our CRM (Salesforce) to monitor progress in consumer engagement and assist in the preparation of high-quality reports on consumer engagement for CHF.
• Manage a small team.

• Commitment to achieving and upholding the CHF vision, mission and values.
• Outstanding interpersonal skills and relationship management skills including the ability to build strong working relationships with members, health consumers, colleagues, stakeholders and collaborative groups.
• Strong track record in Member and stakeholder relationships and able to demonstrate successful improvement activities.
• Proven capacity building and coaching skills, ideally with a good understanding of adult learning principles, coupled with relevant experience in presenting and training.
• Excellent problem-solving ability, proven organisational skills and the ability to prioritise and efficiently manage time.
• People, budget, CRM (Salesforce), Microsoft Office experience and proven ability to meet contract requirements/deliverables.
• Ability to respond flexibly and work in a busy and complex environment where there are competing demands, changing priorities, tight deadlines and limited resources.

DESIRABLE

BENEFITS OF WORKING WITH CHF

Note: You must have the right to work in Australia and demonstrate the absence of a relevant criminal history to be appointed. A current Working with Children’s check and/or Working with Vulnerable People check is also required. This role is full-time, ongoing.