Who we are

CoAct is a Not-for-Profit organisation. We operate solely for community benefit and invest over 90% of all revenue back into the same communities in which services are delivered. Working together with our Service Partners, we strive to make a difference in the lives of everyday Australians through employment services and community activation.

Our Opportunity

As the IT HelpDesk Supervisor, you will

• Be the first point of contact for level 1 and 2 IT services and user access provisioning
• take pride with leading and co-ordinating the team resources, ensuring timely and high-quality resolution of issues, incidents, and requests, including hands on resolution
• take the lead in formulating and implementing effective processes, including supporting documentation

Who you'll be working with

You will lead a small team with an IT Access Support Officer (part time) whilst working in a wider IT team that includes a System Admin and a Technology Manager. This role will be a direct report to our GM, Digital Transformation, Governance & Assurance. You will be in an environment where you can constantly learn and share information.

A Bit About You

To truly thrive in this role, you will have:

• 4+ years' experience in a similar role.
• Experience supporting L1 & L2 tickets for applications based on Office 365, SharePoint Online, OneDrive, Teams.
• Great attention to details.
• An ability to effectively identify and resolve complex issues.
• Good interpersonal, verbal and written communication skills.

Ideally, you will also have:

• Experience with Sharepoint, ITIL Framework, Active Directory, DNS/DHCP and Desktop Support

What CoAct can offer you

• Job security: full-time permanent contract
• Employer of Choice in The Australian Business Awards 2021
• Salary packaging options that can increase your take-home-pay
• Once successfully embedded into CoAct, you will have options for a Flexible Arrangement and Wellbeing Leave (additional-paid-leave to recharge)
• Health & Wellbeing Allowance 
• Corporate Health Insurance discounts 

Your Next Steps

Please provide your resume and cover letter, outlining why you think you are suitable for this opportunity through the "Apply Now" button.

We are committed to creating a diverse and inclusive workplace and will consider all qualified applicants without regard to race, religion, gender identity, sexual orientation, disability, or age. We strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people.

All successful applicants will be required to complete criminal history verification and hold a current working with children check.