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Community Housing Industry Association NSW's logo

Data and Research Services Manager

Community Housing Industry Association NSW
  • Position type: Ongoing, full time (36.75 hrs per week). Work from home arrangement by negotiation.
  • Salary: From $92,585 to $99,320 dependent on skills and experience, plus 10.5% superannuation, and option to salary sacrifice

Do you have an excellent eye for detail, experience in qualitative and quantitative research using complex software, a focus on customer service and an interest in growing our work? If so, we would love to hear from you. This role offers the chance to make a difference to tenants’ lives by leading the community housing industry’s survey, research and data work.

CHIA NSW is the industry peak body for community housing in NSW. We have managed a successful tenant satisfaction and outcomes survey service for community housing providers and other organisations since 2012. The primary focus of this role is the successful delivery and expansion of CHIA NSW’s survey and benchmarking service. The service is growing and CHIA NSW now runs satisfaction surveys for community housing providers around Australia and is diversifying into related fields.

CHIA NSW’s data-related services have expanded significantly over the past eight years. Further expansion is now planned through the Industry Data Hub, a key development for CHIA NSW and the sector. The data hub will significantly enhance members’ ability to drive continuous improvement through improved data visualisation and benchmarking experience. The end product is a collection of data dashboards serving a range of audiences (both within and beyond the sector), underpinned by multiple data sources.

We are looking for an experienced customer research and survey analyst to lead and develop our survey service and the expansion of our data work. Your role would be to deliver an end to end survey service, including liaising with members, designing survey instruments, managing surveys, report writing and providing insights, data analysis and benchmarking. You will be an enthusiastic and entrepreneurial person who will expand the service and add value and insight for our members.


  • Demonstrated excellence in survey design and delivery
  • Demonstrated experience in quantitative and qualitative research
  • Demonstrated knowledge of applying different statistical methods to address targeted research questions, especially regression modelling
  • High level data management and analysis skills
  • Strong project management skills and the ability to deliver surveys to members end to end
  • Excellent writing skills
  • Demonstrated experience in using complex survey and data analysis software
  • Ability to manage contractors to ensure effective project delivery
  • Strong communication and presentational skills with the ability to engage stakeholders of all levels
  • Effective time management skills and the ability to work to tight deadlines
  • Ability to work independently and as part of a cross-functional team
  • An entrepreneurial approach to assist in expanding the survey service
  • Ability to deliver member services


  • Social or community housing experience or experience in a related field
  • Understanding of the purpose of a member-based Association
  • Postgraduate qualifications or equivalent research experience (applied statistics) in a relevant field
  • Data dashboarding skills

to apply

Please click Apply Now and follow the instructions.

For further information visit https://communityhousing.org.au/ or contact Adam West adamw@communityhousing.org.au using the subject line: Data and Research Services Manager enquiry via EthicalJobs or PH: 0403 845366

A position description is attached.

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