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National Membership Manager

Community Information Support Services
  • Full Time (Part-Time may be considered for the right applicant)
  • Competitive salary package (with salary sacrificing options available)

Are you looking for a challenging, variable and exciting customer service role that will give real benefits to the health and community sector across Australia? If you are as passionate as we are about the value of good information to improve community outcomes, have good IT and communication skills and management experience, we are looking for you.

About us

Community Information Support Services is a health promotion charity and not-for-profit social enterprise established in 2013 to support the health and wellbeing of Australians. Our vision is to create better health and social outcomes across Australia by improving access to high-quality community information to support people’s needs and interests.We lead the development of national digital infrastructure to enable better matching of services to individual needs, and better planning and provision of services to match current and emerging community needs. We do this through My Community Directory and My Community Diary and the Access My Community App.

This position reports to the Partnership Manager and works with the management team to sign up and support members and system users. The position will supervise and support a trainee administration officer. All staff have a responsibility for ensuring data quality and responsive service.

About the Membership role

We are looking for an experienced National Membership Manager that will help us build on the rapport and relationships with our existing members. The position is located within our National in Brisbane. The Membership Manager will use their experience to coordinate and share the benefits of membership across the community sector, local government and health members.

Working closely with leading subject matter experts, you will work in a dynamic environment and be responsible for:

  • Meeting member recruitment and member retention targets.
  • Maintaining accurate membership records and financial reports.
  • Answering member queries and directing Helpdesk enquiries.
  • Sending and following up membership renewals.
  • Developing suitable campaigns to engage new stakeholders.
  • Representing Community Information Support Services at events.
  • Reporting key statistics and highlighting trends.

You should have significant experience:

  • Working in a membership, not-for-profit or sales environment.
  • Excellent communication and interpersonal skills including the ability to present to senior representatives at a range of organisations.

Please note that only applicants with Australian citizenship/permanent residency will be considered

Essential criteria

  1. Reliability: the ability to work autonomously, with the team and our partners, using sound judgement and sensitivity
  2. Strategy: ability to manage a large portfolio, identify opportunities and priorities, meet deadlines and commitments
  3. Business systems competency: the ability to use standard software packages (Microsoft Office Suite, Salesforce and Pardot would be an advantage but not required) with the ability to rapidly learn programs specific processes
  4. Sound written communication skills: for various audiences and purposes, in a range of genres

Note: Travel will be required as part of the position. A current driver’s licence is required.

Desirable criteria

  1. Degree in a health, community services, education, business administration, marketing and communication or related discipline and relevant experience
  2. Experience and knowledge of the health and community sector
  3. Experience in membership support and recruitment
  4. Experience in managing a large number of varied projects and contracts at different levels and different points of the project cycle
  5. Experience in working in a multi-disciplinary expert team

How to apply

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