Connect Victoria Park Inc (Connect) is a multi-award winning Community Housing Organisation that is committed to working collaboratively with people aged 55 and over to facilitate improved wellbeing, independent living, and successful ageing in the community.

Connect has created the new position of Operations Manager to consolidate our successes in our community housing operations and to build the sustainability and standing of Connect’s Housing + Hub approach.

Applicants will have significant experience in managing teams in the Community Housing and/or Community Services sector and the capacity to work collaboratively with team members to maximise impact. High level oral and written communication skills are a key requirement.

Applicants will demonstrate a commitment to understanding the needs and aspirations of this tenant cohort and to contributing proactively to Connect’s Mission and Vision.

The position is for an initial two-year fixed term contract, in which time the incumbent will demonstrate the value they have added to the organisation’s operations.

Remuneration is under the Social, Community, Home Care and Disability Services Industry Award 2010 at Pay point 6 and is a total package of up to $120,000 per annum (including superannuation) with the capacity to salary package in line with our not-for-profit status.

Please see the detailed Job Description below. 

Role

The Operations Manager is a 1.0FTE contract position that has specific responsibilities across the operations of Connect Victoria Park Inc (Connect) and reports directly to the CEO.

The Operations Manager will have primary responsibility for management of our community housing operations, including all aspects of tenancy management, asset management, policy implementation and development, and maintenance of our registration under the WA Community Housing Regulatory Framework.

As part of managing our community housing operations the Operations Manager will support the development of our Housing + Hub model by working collaboratively with our tenants and other team members to ensure tenants have access to a full range of supports to assist them to live independently and age well while living in our housing.

The Operations Manager will also take responsibility for managing the financial aspects of the community housing operation with a view to building the sustainability of these operations, including, but not limited to, rent setting and collection, responsive and planned maintenance costs, and utilities, rates and other charges.

The Operations Manager will work within current organisational policies and procedures but will have the capacity to develop and implement strategic and operational policies that build the reputation of our organisation and the quality of our services, in consultation with the CEO.

It is anticipated that the Operations Manager will have a high level of interpersonal skills and considerable skills and experience in managing and leading effective teams in the community housing and/or community services industry. A commitment to collaboration and team work is critical.

The role will also require the incumbent to understand and comply with legislation, regulations and government policies and directives.

High level written and oral communication skills are also required, with the incumbent required to represent the organisation publicly and with external stakeholders.

The Operations Manager will support the CEO and carry out all directions to implement decisions of the Board, and other strategic directions that are determined to progress the wellbeing of the organisation and the cohort we support.

Responsibilities

Commit to understanding the needs and aspirations of this tenant cohort and contribute proactively to Connect’s overarching goal of collaborating with older people to promote wellbeing and support independent living and ageing in community.

Lead the work within our community housing team, and in collaboration with the Village Hub and Corporate teams, to support Connect’s strategic outcome of managing resources to maximize impact and build economic, social and environmental sustainability in Connect’s operations.

Management of all aspects of Connect’s community housing operations including supervision of our Community Housing Officer/s and our Maintenance Officer.

Lead the development and review of policies relating to Housing and Tenant Engagement, ensuring the organisation can continuously demonstrate compliance with the Department of Communities’ requirements for Connect’s registration as a Tier 3 Community Housing Provider.

Ensure we consult with tenants, older community members and stakeholders around policy, compliance with Registrar’s requirements, tenant wellbeing and sustainability.

Contribute to raising Connect’s profile with external stakeholders, including the media, the local Council and community, partnering organisations, funders and potential sponsors.

Ensure we maintain promotional materials and website content about Connect Community Housing, and maintain a regular Tenants Newsletter and other relevant communications with tenants, including regular Tenant Meetings.

Develop and implement a Tenant’s Help Centre to ensure tenants have access to one on one support for any tenant issues and to provide a forum to discuss and keep tenants up to date on a broad range of housing issues.

Provide regular progress reports to the CEO and Board.

Work collaboratively with Corporate Services and Village Hub staff to ensure all parts of the organisation are cooperating and delivering outcomes for the benefit of the organisation and the people we support.

Carry out all directions to implement decisions of the Board, and other strategic directions that are determined by the CEO to progress the wellbeing of the organisation and the cohort we support.

Communication: When carrying out tasks associated with the role the Operations Manager is a representative of Connect Victoria Park and will communicate in a respectful and professional manner in all dealings with tenants, Village Hub members, visitors, contractors and members of the public.

Remuneration: The Operations Manager’s remuneration is outlined in the contract for the individual appointed to the position.

Working Hours: The Operations Manager will work for 38 hours per week between the hours of 8.30am and 5.30pm Monday to Friday. Occasional work outside agreed hours may be negotiated by either party to the contract.

Contract: The Operations Manager role is subject to a six month probationary period and an initial two year fixed term contract.

Selection Criteria (These must be addressed in a separate document and provided with a Cover Letter. Applicants that do not follow this instruction will not be considered.)

Essential

1. Significant demonstrated experience within the community housing and/or community services industry;
2. High level interpersonal skills and experience in managing teams;
3. A tertiary qualification in a relevant discipline and/or equivalent experience in a related field of work;
4. Highly developed oral and written communication skills, experience in writing policy, and an ability to communicate complex concepts in plain English;
5. Demonstrated experience of understanding and working within government legislation, regulation, and policies;
6. Ability to exercise initiative in working independently, lead teams and collaborate effectively with colleagues;
7. Demonstrated proficiency in Microsoft office suite;
8. A National Police Clearance.
9. An understanding of the contemporary needs and expectations of people aged 60+ and/or an interest in provision of services to older people.

Please see the detailed Job Description below.