Job Summary
- $100,000 - $115,000 plus 12% superannuation, Salary Sacrifice available
- Applications close:
- Job posted on: 13th Jun 2024
- Sydney > Surry Hills
3 days left to apply
Look no further than the Financial Rights Legal Centre. We are currently seeking a highly motivated Contact Centre Manager to join our team.
Financial Rights Legal Centre (Financial Rights) is a community based legal centre in Surry Hills specialising in helping consumers of financial services, particularly credit, banking, insurance and debt.
We are seeking to employ a full-time experienced Contact Centre Manager for an 18 month contract with potential to renew. The Contact Centre Manager at Financial Rights will oversee the day-to-day operations of multiple contact service channels, including the National Debt Helpline, website chat, and more. With approximately 150 calls per day and 100 chats per week, you will ensure smooth functioning, adherence to procedures, and achievement of service targets. Collaborating with solicitors, financial counsellors, and senior staff, you will ensure adequate resources and supervision for the advice lines. Additionally, you will work with the Finance & Data Manager to develop metrics to monitor and improve performance. The role is also responsible for identifying and driving projects focused on improving Contact Centre service efficiency and quality.
For further details on the role please see the job description.
Join a recognised voice for consumers in financial services. We are doing important frontline work advising consumers from across Australia about their financial rights, shaping new laws for consumer protection and enhancing financial wellbeing. Be a catalyst for positive change, influencing lives for the better.
Enjoy a pleasant working environment within a small, friendly and passionate team. We know diversity makes a positive difference, and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander communities.
If you are passionate about social justice and ready to contribute to our cause, we want to hear from you.
Click "Apply Now" to upload your resume and cover letter outlining your suitability to the role.
If you have any questions, please email [email protected] using the subject line: Contact Centre Manager enquiry via EthicalJobs.
Applications for this role will take you to the employer’s site.
3 days left to apply