Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.

About the role

Join our team as a Client Relationship Consultant, where you'll work with clients to create tailored Lifestyles services that meet their unique needs and aspirations. This role involves understanding our diverse range of Community Participation offerings, such as Centre Based Day Programs, Individualised Support at Home and in the Community, and Youth Services. You'll manage client intake, oversee funding processes, and act as a key liaison between clients and our team.

Responsibilities of the role (not limited to):

• Client Relations: Conduct consultations to understand and address client needs, develop customised service packages, and manage the intake and funding processes.
• Business Development: Engage with potential clients to gather insights and feedback, helping to shape and evolve our programs and services.
• Relationship Building & Networking: Build relationships with community organisations and referral sources to enhance our reach and better serve our clients' needs.

About you:

• Strong understanding of client needs with the ability to deliver personalised services.
• Knowledgeable about Community Participation services, industry trends, and funding mechanisms.
• Experienced in client engagement, acquisition, business growth, and financial management.
• Excellent communication and relationship-building skills with a focus on high client satisfaction.

Working for CPA offers you exceptional remuneration & benefits:

• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 3 additional leave days each year (conditions apply)
• $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
• Discounted gym membership for you and your family, using Fitness Passport
• Employee Assistance Program
• Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

Important information:

At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a high level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click here.

Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.

Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such we encourage all employees be vaccinated against COVID-19. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the  rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.CPA is a smoke free workplace including in, on and around CPA sites and vehicles.