At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.

About the role

The Donor Support Coordinator plays a pivotal role in our Individual Giving team by being the first point of contact for CPA's amazing supporters. Reporting to our Donor Support Manager, this role is responsible for providing our donors and supporters with a best in class supporter experience in order to maximise donor retention and engagement.

This role is a 12 month fixed term parental leave cover based in Allambie Heights in a hybrid work environment.

Responsibilities of the role (not limited to):

• Serving as the first point of contact for CPA's supporters and providing them with a seamless and positive donor experience via telephone, email and digital channels
• Retaining donors by offering payment holidays and payment downgrades
• Processing donations in response to fundraising campaigns via telephone, mail or online
• Proactive outbound donor care calls to donors to thank them for their amazing support or respond to queries or feedback
• Maintaining up-to-date records within the CRM in line with supporter preferences

About you:

• A huge appreciation for donors and the impact they have on an organisation like CPA to achieve its mission
• At least 2 years' direct customer service experience (Not for Profit experience will be highly regarded)
• A sound understanding and demonstration of team procedures to facilitate the smooth operations of the Donor Support team
• Excellent communications skills, both written and verbal
• Empathy for and knowledge of the lived experience of people with a disability and their families

Working for CPA offers you exceptional remuneration & benefits:

• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• Flexible ways of working - compressed hours, working from home options, flexibility surrounding hours
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 2 additional leave days each year
• $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
• Discounted gym membership for you and your family, using Fitness Passport
• Employee Assistance Program
• Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

Important Information:

At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.

Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such we encourage all employees be vaccinated against COVID-19. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.CPA is a smoke free workplace including in, on and around CPA sites and vehicles.

How to Apply

Please click 'Apply Now' to complete your application.