Job Summary
- $59,527- $74,553 per annum
- Applications close:
- Job posted on: 15th Apr 2024
- Sydney > Surry Hills
Position reports to: Director of Information Systems Unit (ISU)
Positions reporting to this position are: Nil
The CPSU (PSU Group) is one of Australia’s most active and innovative trade unions. CPSU members work in the Australian Public Service, the ACT and NT governments, and a number of community and private sector areas.
CPSU members work together to secure better working lives for all. We work collectively to ensure workers are safe at work, have fair rights, pay and conditions, and a voice at work. We act with integrity and stand in solidarity where workers are attacked. We know strong union workplaces deliver better public services. As part of the broad labour movement, all that we do supports progressive social change and environmental justice.
To do this, we work together to:
1. Build power and be a bigger, stronger union that is led from the workplace
2. Achieve results for members and workers in our industries
As an employer we offer family friendly conditions and leave entitlements, 15.4% superannuation, and access to health and wellbeing initiatives. Our friendly staff are passionate about the work they do and committed to union values, helping others, and making a positive contribution to society. Working with the CPSU means you will work side by side with other union members to make our workplaces and communities fairer.
The role of the Information Systems Unit is to assist with technical issues relating to the CPSU IT Network Systems, applications, servers, printers, telephony and other IT related equipment. Service Desk Analyst (1st Line) provides level 1 support to CPSU staff nationally on all IT matters and escalates issue to other staff in the Information Services Team (ISU) to ensure the ISU priorities and objectives are met. The right candidate will have proven experience in an IT Helpdesk environment to a high level of customer service.
Support:
Other duties:
Required skills, knowledge & ability
Essential:
You must complete the on-line Employment Application Questionnaire and address the Selection Criteria to be considered for this position. Please visit our website by clicking the "Apply Now" button to access the Employment Application Questionnaire and submit your application.
The CPSU is an equal opportunity employer and actively encourages women, Aboriginal and Torres Strait Islanders, and people from culturally and linguistically diverse backgrounds to apply for position. Selection is merit based. Part time employment opportunities may be considered where suitable.
A position description is attached.