The Brisbane Albion State Program and Engagement Coordinator (SPEC) is a fixed term until 30th June 2026, 38 hours per week position based out of CREATE’s Albion office, and overseeing the Cairns office remotely, focused on ensuring children and young people with a care experience are provided with opportunities to have a voice and be heard. CREATE Foundation is a great place to work offering flexible working options, salary sacrificing and annual performance awards.

As CREATE embarks on an exciting new journey with increased focus on advocacy and engagement with children and young people, the State Program and Engagement Coordinator will contribute directly through driving local advocacy and engagement with children and young people. We’re seeking people who are skilled in working in a change management process and have a positive attitude focused on great outcomes for children and young people with a care experience.

Primary Purpose of the role of the State Program Engagement Coordinator:

• Work alongside the Advocacy and Influencing Manager to promote CREATE’s advocacy goals and facilitate the engagement of children and young people to hear their voices, which will include assisting with consultation interviews, and networking at state / territory level to engage the sector.
• Identify, manage, and mitigate risk associated with programmatic activities and office management and manage the office.
• Oversight the effective delivery of CREATE programs and activities to children and young people with a care experience. Provide meaningful feedback during program reviews, and effectively oversight the collection of evaluations from children and young people about the programs and activities they have attended.
• Take responsibility for running programs events/activities in accordance with Action Plan goals, ensuring that programmatic activities are conducted in accordance with training manual specifications.
• Manage and supervise direct reports and ensure that they are supported to reach organisational goals and KPI’s.
• Responsibility for connecting and communicating effectively with children and young people via face to face, email, social media, and phone to engage them in CREATE activities and events to facilitate their voice whilst ensuring a culturally safe environment.
• Maintain accurate records of contact and communication with children and young people with oversight of the clubCREATE data base, to effectively manage the return to senders from mail outs and email mail out returns.
• Actively engage the OOHC sector (government, case workers, NGO’s etc) to promote membership of clubCREATE to source new members, and update children and young people’s contact details.
• Proactively source children and young people and ensure that the team supports both national and state/territory opportunities for them to have a voice, for example, to deliver presentations, attend meetings, sit on panels, be a part of interview panels and so forth as required.

Key Criteria

(The following requirements must be met to be considered for this role).

Note: Aptitude testing will be conducted at interview.

For applications to be considered YOU MUST respond to each of the SELECTION CRITERIA questions in your COVER LETTER.

• University Degree tertiary education qualifications in Social Science, Event Management, Human Services, Psychology, Sociology, Communications, or relevant field and at least three years’ experience in an NGO.
• High level of understanding of risk and ability to develop comprehensive risk management strategies to mitigate programmatic and WPH&S risk and ensure the safety and wellbeing of staff and the children and young people.
• Demonstrated ability to work within the National Child Safe Standards, coupled with an in depth understanding of the impact of trauma on children and young people with a care experience and ability to understand the needs of young people in out-of-home care.
• Highly developed IT literacy skills, and ability to use databases to capture information accurately.
• Demonstrated high-level of interpersonal and written communication skills with colleagues and children and young people and the ability to act in a professional manner at all times with high level of skill in managing and negotiating conflict. High level of skill in supervising staff and ensuring they are clear about the organisations expectations and are accountable. Ability to support staff to excel in their role and maintain positive morale.
• Ability to communicate effectively with children and young people to provide information and encourage their participation. Operate within a culturally safe framework. Ability to engage respectfully with children and young people in care including those from all cultures including those from first nations backgrounds.
• High level of organisational skill and ability to prepare for, promote programs and events facilitate program delivery for children and young people including workshops and training.
• Ability to manage direct reports, and their individual and team performance. Demonstrated ability to manage the workload outlined in the Action Plan and meet deadlines as well as an ability to work productively as a leader and member of a team and maintain a positive work culture.
• Demonstrated ability to work in a cross-cultural context, and ability work respectfully with Aboriginal and Torres Strait Islander peoples. Ability to work within the National Child Safe Standards.
• Successful Security Check per state requirements (for example Working with children card / Ochre card) and must comply with Government and/or health directives in each state jurisdiction, and where so indicated be vaccinated for COVID-19.
• All applicants must be eligible to work in Australia. A copy of Proof of Citizenship or Permanent Residency status will be required.

A position description is attached.